Process Improvement Specialist
5 days ago
Job Summary:
We are seeking a highly skilled Process Improvement Specialist to join our Institutional Banking Group as a key member of the COO Office. The successful candidate will be responsible for identifying and implementing process improvements that enhance customer and employee experience.
Key Responsibilities:
- Map and analyze business processes to identify areas for improvement
- Develop and implement process improvements to enhance customer and employee experience
- Collaborate with cross-functional teams to drive process changes
- Monitor and report on process performance metrics
Requirements:
5-10 years of experience in process improvement, preferably in the banking industry
Education:
Post-graduate degree in a relevant field
Core Competencies:
Process understanding, process mapping, gap identification, stakeholder management, presentation skills
Technical Competencies:
MS Office - Excel and PowerPoint skills, data analysis and dashboard creation capabilities
DBS India - Culture & Behaviors:
DBS is committed to building a culture where all employees are valued, respected, and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
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