
Advanced Endpoint System Specialist
2 days ago
Endpoint System Engineer Job Description
We are seeking a highly skilled and experienced Endpoint System Engineer to provide technical support and expertise in endpoint management solutions. The successful candidate will be responsible for providing strategic support to customers using MDM, RMM, and Patch Management tools.
About the Role:
- Provide support to customers using MDM, RMM, and Patch Management tools
- Offer hands-on support through calls, emails, and chat to resolve technical queries
- Engage deeply with clients to understand their IT infrastructure, device management needs, and security goals
- Troubleshoot product-related issues and collaborate with engineering, product, and sales teams to implement effective resolutions
- Deliver training to clients and internal teams; document technical issues to enrich our knowledge base
- Stay informed on industry trends, product updates, and competitive technologies in the cybersecurity and endpoint management space
- Actively gather and share client feedback with the product team to drive innovation and improvement
Key Requirements:
- 3+ years of experience in cybersecurity, specifically with MDM, RMM, or Patch Management tools
- Hands-on experience with platforms like Microsoft Intune, Workspace ONE, AirWatch, or JAMF
- Familiarity with tools like Kaseya, ConnectWise, or NinjaRMM
- Strong grasp of security protocols, endpoint protection, and IT infrastructure fundamentals
- Excellent communication skills – both technical and non-technical
- Strong organizational skills, multitasking abilities, and a collaborative team mindset
- Degree in BE / B.Tech / MCA or equivalent
Nice to Have:
- Certifications: CompTIA Security+, CISSP, or other relevant cybersecurity certifications
- Exposure to cloud security and advanced network security concepts
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