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Email and Chat Support Specialist
2 weeks ago
We are seeking a skilled professional to join our team as an Email and Chat Support Specialist.
This role involves handling customer inquiries via email and chat, providing prompt and courteous responses, and resolving issues in a timely manner.
Key Responsibilities:
- Respond to customer emails and chats in a professional and courteous manner.
- Resolve customer complaints and concerns in a timely and efficient manner.
- Provide excellent customer service by being attentive, responsive, and proactive.
- Work collaboratively with colleagues to achieve team goals and objectives.
Critical Skills:
- Excellent written and verbal communication skills.
- Ability to multitask and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Requirements:
- Bachelor's degree or equivalent experience.
- Minimum 6 months of customer service experience.
- Excellent communication and interpersonal skills.
Benefits:
- Free cab facility.
- Attractive incentives and attendance bonus.
What We Offer:
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- Opportunities for career growth and advancement.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
