Chat Support

2 days ago

Bengaluru, Karnataka, India Sigma Allied Services Private Limited Full time
Job Description

Description

We are seeking a dedicated Chat Support representative to join our team in India. The ideal candidate will be responsible for providing exceptional support to our customers through chat, ensuring their inquiries are addressed promptly and efficiently.

Responsibilities

- Provide timely and accurate responses to customer inquiries via chat.
- Assist customers with product information, troubleshooting, and issue resolution.
- Maintain a high level of customer satisfaction by delivering excellent service.
- Document customer interactions and feedback in the system for quality assurance.
- Collaborate with team members and other departments to enhance customer experience.

Skills and Qualifications

- 1-3 years of experience in customer support or related field.
- Excellent written communication skills in English.
- Strong problem-solving skills and ability to think critically.
- Familiarity with chat support software and CRM tools.
- Ability to work in a fast-paced environment and handle multiple chats simultaneously.
- Basic computer skills and proficiency in Microsoft Office Suite.

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