Mortgage Loan Servicing Specialist

2 weeks ago

Mumbai, Maharashtra, India 2coms Full time
Job DescriptionObjectives

The Mortgage Loan Servicing Specialist plays a crucial role in ensuring the accuracy and timeliness of investor reporting and remittance. Under general supervision, this specialist is responsible for performing various reporting-related tasks to support the department, including remittance reporting, balancing, preparing reports, maintaining accurate records, identifying payment discrepancies, and providing analysis.

The Mortgage Loan Servicing Specialist is responsible for accurately and timely reporting and remitting mortgage payments to investors in their assigned portfolio. They must review remittance reports, ensure data accuracy, and adjust as necessary. Internal fund movements are vital to ensure that bank accounts have the required funds and are ready to be wired or drafted.

This specialist analyzes remittance reports/data tape, adjusts the data and report format based on industry guidelines and investor requirements, and prepares the corresponding wire. They review and reconcile various custodial bank accounts to ensure outstanding items are cleared. Additionally, they analyze accounting issues that occur due to system errors and suggest corrections to prevent future occurrences.

The specialist is expected to process items accurately and optimally in accordance with laid-down procedures and maintain requisite standards of quality and productivity. They will report to the Team Leader, who will be the first point of contact for any issues, questions, or concerns.

Requirements

Qualification:
Ø Graduate in any discipline.

Ø 4+ year of Experience in Mortgage Loan Servicing preferably Investor Reporting/Investor Accounting

Key Result Areas (KRAs)

Leadership:
Ø The specialist is responsible for maintaining constant process knowledge in the team.

Ø Responsible for maintaining and documenting all updates received from the business area.

Ø Will be a part of clients calls as required and will be responsible to update the teams alongside the Supervisors.

Ø Responsible for cascading/providing training on new updates to all team members.

Ø Responsible for conducting the knowledge check.

Ø Responsible for suggesting and driving process improvements.

Ø Should have multi-tasking skills as a Trainer/QC/Processor and will conduct refresher trainings/handle Quality sessions on a need basis.

Ø Monitor and coach under-performers to improve their quality and efficiency.

Ø To be a part of the regular production and produce agreed numbers.

Ø Address and ensure resolution on all process-related queries of the team members.

US Mortgage– Investor Reporting Experience:
· Knowledge of Actual/Actual, Schedule/Actual, Schedule/Schedule, Supplemental reporting, and remittance validation of Private and GSE Investors.

· Strong knowledge and proficiency with investor reporting principles and concepts, including debits and credits, cash flow requirements, bank reconciliations, etc.

· Working on investor relations activities, including reviewing financial statements, preparing analysis reports, compiling information on loan payments, research, reporting, and related responsibilities.

· Competent in processing mortgage funding transactions and payments, completing wire transfers and ACH transfers.

· Ensure data accuracy between remittance reporting and servicing records.

· Responsible for performing reconciliations and analysis for the Investor Reporting Group

· The specialist will a) Assist in month-end close activities, including booking of journal entries, remitting investor funds, and compiling investor monthly servicing reports. b) Assist in audits and other ad-hoc requests.

· Validation of classification of transaction as remittances, wires, advances per transaction description and verify backup in servicing system.

· Verify all bank activity with servicing records and mapping of all collections with remittances made to the Investor.

· Verify the bank activity with the servicing system at loan level and any discrepancies in the transactions are validated with backup in servicing system

· Verify funds owed and available for investor principal and interest remittances and advance funds when necessary.

· Respond to routine investor inquiries and audits, escalating if necessary.

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