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Senior Leader

1 month ago

Mumbai, Maharashtra, India NTT Full time
Senior Manager, Service Transition Role

The Senior Manager, Service Transition at NTT DATA is a senior leadership position responsible for overseeing the transition of complex services by the transition teams under their leadership. This role requires a strong understanding of project management methodologies, tools, and standards, as well as significant business and commercial acumen.

Key Responsibilities:

  • Owns the transition process, develops the organization's approach, and defines the acceptance criteria for service transition.
  • Acts as the point of escalation for transition projects and takes responsibility for resolving or owning the resolution of all escalated issues.
  • Remains current in developments in the transition management arena and maintains their expertise on transition management approach and methodology.
  • Manages risk and minimizes potential failure by planning and ensuring the execution of all testing, training, and change management activities.
  • Contributes to the Pre-Sales process by partnering with internal stakeholders to understand client requirements and plan and design the required transition process.
  • Establishes positive relationships with stakeholders and engages with them on a regular basis.
  • Identifies resource requirements for the transition project and negotiates and agrees the use of resources.
  • Compiles process definition and requirement specifications for toolsets and resources required to deliver the service.
  • Ensures the environment is prepared, configured, and equipped to operate and support the client service according to agreed Service Level Agreements.
  • Performs as a people manager to the cross-functional transition team, developing team members to grow in their roles.

Requirements:

  • Extended experience in Service Transitioning and Project management preferably gained within a global IT services organization.
  • Extended experience in engagement across contractual review and service definition.
  • Extended track record in managing complex client transition projects, preferably within a large enterprise environment.
  • Extended demonstrable experience in communication and negotiation at senior management level.
  • Extended demonstrable expertise in transition management approach and methodology.

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.