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Student Support Specialist
2 weeks ago
Key Responsibilities:
- We are seeking a dedicated and empathetic individual to support students and parents throughout their learning journey, ensuring a seamless and engaging experience.
- The successful candidate will address concerns and refund requests with accuracy and efficiency.
- Maintaining a positive parent and student experience is crucial in this role.
- The ideal candidate will mentor students to ensure effective learning outcomes.
- Cross-functional collaboration with teams is essential to resolve customer issues within stipulated timelines.
- This role requires taking ownership of all customer-facing ad hoc requirements from internal teams.
- A minimum of 1 year of experience in education or customer service roles is required.
- Strong written and verbal communication skills are essential.
- Empathy, solution-oriented approach, and comfort in a fast-paced environment are key qualities for this role.
- The ability to manage multiple channels (chat, email, calls) and collaborate with cross-functional teams is necessary.
- A passion for education and genuine interest in helping students succeed is highly valued.
- The ability to manage multiple channels (chat, email, calls) and collaborate with cross-functional teams is necessary.
- Empathy, solution-oriented approach, and comfort in a fast-paced environment are key qualities for this role.
- Strong written and verbal communication skills are essential.
- Cross-functional collaboration with teams is essential to resolve customer issues within stipulated timelines.
- The ideal candidate will mentor students to ensure effective learning outcomes.
- Maintaining a positive parent and student experience is crucial in this role.
- The successful candidate will address concerns and refund requests with accuracy and efficiency.
Work Environment:
BrightChamps offers a dynamic work environment that values teamwork and growth.
