Customer Support Specialist

4 weeks ago


Chennai, Tamil Nadu, India Thermo Fisher Scientific Full time

As a Technical Service Engineer with Thermo Fisher Scientific, you will be responsible for providing exceptional technical support to our customers in the field of Gas Chromatography.

Key responsibilities include:

  • Providing technical service, installation, operation, training, demonstration, and repair of GCMS, GC analyzers, GC equipment and HPLC to Thermo Fisher customers.
  • Demonstrating excellent technical proficiency in the Gas Chromatography product line.
  • Installing products at client premises and demonstrating features related to 21 CFR compliance under the CDS software.
  • Delivering training and technical advice on instrument use, ensuring optimum performance.
  • Investigating difficulties, tackling faults, and providing solutions or arranging for repairs.
  • Acting as a communication link between customers and Sales and Marketing teams.
  • Monitoring repairs, suggesting product improvements, and providing regular customer visits.
  • Assisting with spare parts requirement monitoring and equipment maintenance.
  • Achieving assigned spares and service revenue targets by promoting contracts, PM kits, instrument upgrades, and software upgrades.
  • Traveling extensively within the territory and potentially outside territory if required.

Requirements:

  • Bachelor of Technology (Instrumentation/Electronics/Electrical) degree or equivalent experience.
  • Proficient written and verbal communication skills.
  • Excellent interpersonal skills suitable for a role that involves interacting with others.
  • Ability to prioritize service requests and produce clear documentation.
  • Self-motivated and proactive in technical and support approach.
  • Collaborating closely with customers to understand their needs.

At Thermo Fisher Scientific, we value diverse experiences, backgrounds, and perspectives. Together, we form a team of 100,000+ colleagues who share common values such as integrity, intensity, innovation, and involvement.



  • Chennai, Tamil Nadu, India Klenty Full time

    Customer Support SpecialistKlenty is a leading Sales Engagement Platform that empowers sales teams to streamline their processes and drive more pipeline. We are seeking a full-time, on-site Customer Support Specialist to join our team in Chennai.Key Responsibilities:Respond to customer inquiries through calls and chats, providing friendly and helpful...


  • Chennai, Tamil Nadu, India Trekea Mobile Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at Trekea Mobile. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesRespond to customer inquiries in a timely and accurate manner, utilizing our dedicated...


  • Chennai, Tamil Nadu, India Glitz Info Solutions Full time

    Company OverviewGlitz Info Solutions is a skill recruitment firm that specializes in providing businesses with expert hiring solutions. Our unique approach enables us to shortlist candidates who meet clients' technical and general expectations, ensuring the right specialist for the right job.Job OverviewWe are seeking a highly motivated and customer-focused...


  • Chennai, Tamil Nadu, India CapTalent HR Full time

    **Job Title:** Customer Support Specialist**Job Summary:** We are seeking a highly skilled Customer Support Specialist to join our team at CapTalent HR. The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.**Responsibilities:**Answering customer inquiries...


  • Chennai, Tamil Nadu, India FXCM Full time

    Job Title: Customer Support SpecialistAbout the Role:We are seeking a skilled Customer Support Specialist to join our team at FXCM. The ideal candidate will have a deep understanding of fintech and crypto exchange operations, ensuring seamless customer transactions while maintaining regulatory compliance.Key Responsibilities:Manage internal and external...


  • Chennai, Tamil Nadu, India Glitz Info Solutions Full time

    Company OverviewGlitz Info Solutions is a recruitment firm that specializes in hiring skilled professionals for various industries. Our unique hiring process ensures that we shortlist candidates who meet clients' technical and general expectations, guaranteeing the right specialist for the right job.Job OverviewWe are seeking a highly motivated and...


  • Chennai, Tamil Nadu, India CapTalent HR Full time

    We are seeking a Customer Support Specialist to join our team at CapTalent HR.The ideal candidate will have experience in a BPO voice process and possess excellent communication skills in English.Key responsibilities include:Providing exceptional customer service and support.Resolving customer complaints and issues in a timely and professional manner.Working...


  • Chennai, Tamil Nadu, India Explorance Full time

    About the Role:We are seeking a highly skilled Customer Support Specialist to join our team at Explorance. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide timely and effective support to customers via phone, email, and chat Troubleshoot...


  • Chennai, Tamil Nadu, India Explorance Full time

    About the Role: We are seeking a highly skilled CUSTOMER SUPPORT SPECIALIST to join our team at Explorance. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary focus will be on troubleshooting, resolving, and preventing technical issues with our software...


  • Chennai, Tamil Nadu, India CapTalent HR Full time

    Job SummaryWe are seeking a skilled and customer-focused Customer Support Specialist to join our team at CapTalent HR. The ideal candidate will have excellent communication skills, a strong knowledge of hardware and software, and the ability to handle customer calls with ease.Key Responsibilities:Provide timely and effective support to customers via email,...


  • Chennai, Tamil Nadu, India CapTalent HR Full time

    International Customer Support SpecialistWe are looking for a highly skilled and customer-focused individual to join our team as an International Customer Support Specialist. As a key member of our team, you will be responsible for handling customer inquiries and requests in a timely and professional manner.Key Responsibilities:Handle customer inquiries and...


  • Chennai, Tamil Nadu, India Aristocrat Full time

    Job Title: Sales and Customer Support SpecialistWe are seeking a highly motivated and skilled Sales and Customer Support Specialist to join our team at Aristocrat. This role involves providing exceptional support to our clients, ensuring their needs are met, and exceeding their expectations.About the Role:The successful candidate will be responsible for...


  • Chennai, Tamil Nadu, India Titan Jet Care Service Limited Full time

    Job OverviewWe are seeking a highly skilled Customer Support Specialist to join our team at Titan Jet Care Service Limited. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, resolving technical issues, and ensuring their overall satisfaction.Key ResponsibilitiesRespond to customer...


  • Chennai, Tamil Nadu, India Titan Jet Care Service Limited Full time

    We are seeking a highly skilled Customer Support Specialist Manager to join our team at Titan Jet Care Service Limited. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their technical issues are resolved in a timely and accurate manner.Key Responsibilities:Respond to customer...


  • Chennai, Tamil Nadu, India CapTalent HR Full time

    Job Title: Customer Support SpecialistWork Location: Chennai, IndiaDivision/Department: SalesKey Responsibilities:Outbound calling on data collected through lead generation activities/ secondary data sources.Answering phones and explaining the product and services offered by the company.Contacting existing customers as well as prospective customers using...


  • Chennai, Tamil Nadu, India Wipro Full time

    Role OverviewThe Customer Support Specialist will provide technical support to clients by resolving their queries through timely escalation, meeting process SLAs, and adhering to quality standards.Key ResponsibilitiesManage transactions according to required quality standards.Field incoming help requests from clients via telephone and/or emails.Document...


  • Chennai, Tamil Nadu, India Team Everest Full time

    We are currently seeking a skilled Customer Support Specialist to join our department at Team Everest. As a key member of our team, you will be responsible for resolving technical issues related to Team Everest operations in a timely and professional manner.Key Responsibilities:Provide exceptional customer support and communicate effectively with...


  • Chennai, Tamil Nadu, India HCLTech Full time

    HCLTech is seeking a highly skilled Procurement Specialist to join our team.Key Responsibilities:• Assist customers with their concerns and queries in a timely and professional manner.• Create service requests on behalf of customers and track their orders.• Adhere to agreed KPIs, SLAs, and quality standards to maximize customer...


  • Chennai, Tamil Nadu, India Industrial Support Services Full time

    Job OverviewWe are seeking a highly organized and proactive individual to fill the role of Office Assistant at Industrial Support Services. As an Office Assistant, you will be responsible for providing administrative support and ensuring the efficient operation of our office.Qualifications and SkillsA Junior with 0 to 2 years of experience in a similar...

  • IT Support Specialist

    4 weeks ago


    Chennai, Tamil Nadu, India ConsultBae India Private limited Full time

    Job Title: IT Support SpecialistAbout the Role:We are seeking an experienced IT Support Specialist to join our team at ConsultBae India Private Limited. As an IT Support Specialist, you will be responsible for providing technical support to our customers and ensuring that our IT systems are running smoothly.Key Responsibilities:Provide technical support to...