Workforce Management Lead

10 hours ago


Pune, Maharashtra, India beBeeLeadership Full time ₹ 1,20,00,000 - ₹ 2,00,00,000

Job Overview:

The Workforce Management Lead is responsible for developing and optimizing capacity plans, designing support channel solutions, monitoring operational performance, and creating data-driven insights to inform leadership decisions.

Key Responsibilities:

  • Develop statistical models for demand forecasting based on volume trends
  • Conduct regular audits of system access to ensure compliance and process improvements
  • Manage commercial billing processes and coordinate with service providers
  • Lead, coach, and mentor the WFM team to achieve measurable goals

Requirements:

  • Strong analytical skills and experience with workforce management tools
  • Ability to design and manage support channel solutions for productivity
  • Excellent communication and leadership skills to drive schedule adherence improvements
  • Proficiency in creating data visualizations and reports to inform business decisions

What You'll Achieve:

  • Improved operational efficiency through data-driven decision making
  • Enhanced customer satisfaction through effective support channel management
  • Increased productivity through optimized scheduling and resource allocation
  • Development of a high-performing WFM team through coaching and mentoring


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