Workforce Management Team Lead

1 day ago


Pune, Maharashtra, India beBeeTeamLead Full time ₹ 13,14,000 - ₹ 18,34,500

Job Overview:

This role entails overseeing and coordinating the scheduling team to ensure that schedules are created efficiently and accurately using advanced workforce management tools.

Main Responsibilities:

  • Manage and lead the scheduling team to maintain schedule adherence and synchronization with predicted volumes, headcount, and service level agreements.
  • Oversee the creation of schedules, address exceptions, assign shifts, and manage leave for multiple lines of business or processes.
  • Regularly audit schedules to ensure compliance with labor laws, internal policies, and best practices.
  • Collaborate closely with forecasting, real-time analysis, and operations teams to address staffing gaps and overstaffing issues.
  • Promote automation and efficiency in scheduling through tool features, macros, or process improvements.
  • Support short-term and long-term capacity planning by providing data-driven insights on scheduling performance.
  • Provide training and mentorship to junior schedulers on advanced workforce management systems and best practices.
  • Develop and present schedule performance dashboards and reports to stakeholders.

Key Requirements:



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