ServiceNow Technical Operations Manager

1 day ago

Guntur, Andhra Pradesh, India beBeeServicenow Full time ₹ 19,50,000 - ₹ 25,12,500
ServiceNow Technical Lead Position Overview">A Technical Leader is needed to oversee a team of ServiceNow professionals. This leader must manage incoming work, assign tasks, and serve as the primary point of contact for customers to ensure their needs are met.">">

This role requires a blend of technical expertise, leadership skills, and customer-facing communication to deliver high-quality solutions on the ServiceNow platform.

">">
  • ">
  • Work Management: Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements, ensuring timely delivery.">
  • Task Assignment: Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.">
  • Customer Engagement: Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.">
  • Team Leadership: Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.">
  • ServiceNow Expertise: Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.">
  • Process Improvement: Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.">
  • Reporting and Metrics: Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.">
  • Issue Resolution: Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery.">
  • Collaboration: Work closely with cross-functional teams, including IT, project management, and business units, to align ServiceNow solutions with organizational goals.">
">">Required Skills and Qualifications">To be successful in this position, the candidate should have:">">
  • ">
  • A Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).">
  • 5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).">
  • 2+ years in a leadership or team lead role, managing technical teams.">
  • Proven experience in customer-facing roles, with strong communication skills.">
  • Certifications: ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).">
  • Technical Skills:">
  • Proficiency in ServiceNow configuration, customization, and administration (e.g., workflows, scripting, integrations).">
  • Familiarity with ITIL processes (e.g., Incident, Problem, Change Management).">
  • Knowledge of JavaScript, HTML, CSS, and REST/SOAP APIs.">
  • Soft Skills:">
  • Strong leadership and team management abilities.">
  • Excellent verbal and written communication skills for engaging with customers and stakeholders.">
  • Problem-solving mindset with the ability to prioritize and multitask in a fast-paced environment.">
  • Preferred: Experience with Agile/Scrum methodologies and project management tools (e.g., Jira, ServiceNow Agile Development).">
">Benefits">As a Technical Lead, you will have the opportunity to:">">
  • ">
  • Oversee a team of talented professionals and contribute to the growth and success of our organization.">
  • Develop and implement innovative ServiceNow solutions that drive business results.">
  • Work closely with cross-functional teams to align ServiceNow solutions with organizational goals.">
"},{

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