Senior Customer Support Representative

6 days ago

Thiruvananthapuram, Kerala, India beBeeAnalytical Full time ₹ 6,00,000 - ₹ 12,00,000
Customer Service Specialist Job Description

As a Customer Service Specialist, you will play a crucial role in ensuring exceptional customer satisfaction by handling customer inquiries and providing prompt responses.

  • Key Responsibilities:

  • Manage Customer Queries: Handle customer inquiries via various channels such as phone, email, chat, and social media.

  • Provide Prompt Responses: Deliver professional, empathetic, and high-quality responses to ensure customer satisfaction.

  • Collaborate with Teams: Work closely with sales, technical, and operations teams to resolve customer concerns and improve overall service.

  • Develop Customer Service Policies: Assist in creating and maintaining customer service standards and protocols.

  • Maintain Quality Assurance: Coordinate with the quality assurance team to ensure compliance with service standards.

  • Conduct Research: Gather information to provide accurate answers for customers to resolve their issues.

  • Ensure Smooth Information Flow: Coordinate with other departments to facilitate the exchange of information and materials.

  • Update Records and Documentation: Maintain and update records, files, and documentation in accordance with company policies.

Requirements and Qualifications
  • Graduate Degree: BE/BTech/MSc/B Pharma or any graduate degree with regulatory knowledge.
  • Relevant Work Experience: 2-3 years post-graduation; experience in sales/marketing and healthcare/medical devices/service order management industries preferred.
  • Technical Skills: Proficient in MS Office (especially Excel), SAP, and Outlook.
  • Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills with a proven ability to contribute significantly to the business.
  • Effective Communication and Teamwork: Effective interpersonal, oral, and written communication skills with a solution-oriented approach and attitude.

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