Dedicated Customer Support Representative Wanted

3 days ago


Thiruvananthapuram, Kerala, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000

Job Opportunity:

We are seeking a dedicated and organized individual to join our team as a Customer Support Representative.

This full-time role is located in Gurugram and requires the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • To address customer inquiries across various platforms, ensuring timely and effective resolution.
  • To monitor shipments daily, ensuring they are dispatched and delivered within expected time frames.
  • Maintain inventory for packaging materials and replenish stock as needed.
  • Process returns, refunds, and exchanges efficiently.
  • Manage marketplace order dispatches and reimbursements.
  • Establish strong connections with customers to gather feedback.
  • To oversee the smooth operation of warehouse processes.

Requirements:

  • Prior experience in e-commerce operations is preferred but not required.
  • Proficiency in using MS Office Suite, particularly Excel.
  • Excellent verbal and written English communication skills.
  • Strong organizational and multitasking abilities.


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