Customer Service Representative
3 days ago
Job Title: Customer Service Representative
Job Summary:We are seeking a highly motivated and customer-focused individual to fill this critical role.
The successful candidate will be the first point of contact for our customers, responsible for delivering exceptional service, resolving issues, and ensuring a positive customer experience.
Key Responsibilities:- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Identify and resolve customer issues efficiently while maintaining a positive attitude.
- Provide accurate, valid, and complete information by using the right tools and resources.
- Document customer interactions and update internal databases with details of inquiries, feedback, and actions taken.
- Collaborate with internal teams to ensure customer satisfaction.
- Evaluate escalated issues from other departments as necessary.
- Follow established communication procedures, guidelines, and policies.
- Contribute to team goals and meet or exceed personal targets for customer satisfaction and issue resolution.
- Proven customer support or client service experience is preferred.
- Excellent communication and interpersonal skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong problem-solving skills and attention to detail.
- High school diploma or equivalent; a college degree is a plus.
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Customer Service Representative
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Customer Service Representative
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Thiruvananthapuram, Kerala, India beBeeCustomerService Full time ₹ 10,00,000 - ₹ 15,00,000Customer Service Representative JobWe are seeking experienced professionals to handle inbound calls from existing customers in a Canadian context.About the RoleThis role is perfect for individuals with previous experience in a call center environment, handling incoming and/or making outgoing calls.You will be responsible for developing and maintaining...
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Thiruvananthapuram, Kerala, India beBeeRepresentative Full time ₹ 8,00,000 - ₹ 15,00,000Customer Service Representative Job DescriptionThis role involves delivering exceptional customer service and resolving inquiries via phone calls. The ideal candidate will have experience in customer-facing roles for at least 1 year.
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