Knowledge Management Specialist

The role of a Global KYC Knowledge Manager is pivotal in ensuring adherence to regulatory requirements and internal policies related to Know Your Customer (KYC) processes. This position provides expert guidance and support to the team, ensuring that all KYC activities are conducted efficiently and effectively, in line with the bank's standards and regulatory expectations.

Responsibilities:

• Provide expert advice on KYC-related matters, including regulatory changes and best practices.
• Offer advisory support on high-risk and complex client KYC review cases.
• Responsible for collating feedback for monthly quality assurance reports from various stakeholders, discussing with KYC makers/checkers, and seeking support from relevant stakeholders before presenting the final feedback. Conduct root cause analysis from quality & control reports to identify error trends and knowledge gaps.
• Support the implementation of global financial crime program requirements as they relate to KYC.
• Ensure compliance with regulatory requirements and industry best practices.
• Oversee necessary escalation to relevant stakeholders. Serve as the primary contact for the KYC team in query resolution.
• Identify opportunities for process enhancements and implement changes to improve efficiency and effectiveness.
• Partner with onshore and offshore teams to drive consistent interpretation and application of KYC requirements.
• Collaborate with regional KYC teams to ensure consistency in processes and procedures.
• Conduct training and knowledge-sharing sessions for team members to enhance their understanding of KYC processes and regulatory requirements.
• Develop training materials and resources to support ongoing education.
• Act as a liaison between the KYC team and other departments, providing updates and insights on KYC activities.
• Engage with external stakeholders, including regulators and auditors, as required.
• Proactively identify potential risks and provide recommendations to mitigate identified risks.
• Ensure that KYC processes are aligned with the bank's risk management framework.
• Actively monitor regulatory changes and advise stakeholders on implications.
• Assist, track, monitor, and ensure all action points part of audit/compliance testing are completed on time, and no open items go into overdue status.
• Design and build KYC training (refresher and new joiner) programs and frameworks within KYC.
• Actively ensure the SG KYC ecosystem is robust, and all processes are governed by appropriate control processes.

Qualifications:

• Bachelor's degree in finance, Business Administration, or a related field.
• Excellent understanding of KYC, financial regulatory environment, and AML risk implications.
• 5-9 years of experience in KYC process & Anti-Money Laundering with proficiency in various entity types.
• 3+ years of team handling experience in delivering KYC Due Diligence for global banks with a primary focus on Singapore risk-based approach.
• Sound knowledge of financial regulatory requirements.
• Ability to interpret complex changes in regulatory guidelines and assess impact.
• Excellent verbal and written communication skills, especially in writing risk assessments, good organizational, and interpersonal skills.
• Ability to handle crisis situations and take appropriate/timely decisions.
• Ability to work well under pressure with a high degree of accuracy.
• Good understanding of MS office and proven skills on banking platforms.
• Self-driven individual.
• Strong knowledge of MAS regulations and global KYC standards.

Preferred Skills:

• Experience in a similar knowledge manager role within a financial institution.
• Certification in AML or KYC (e.g., CAMS, ICA).