Get Ahead in Your Career with This Exciting Order Management Opportunity

4 days ago

Ahmedabad, Gujarat, India beBeeOrder Full time ₹ 5,50,000 - ₹ 10,99,999

Job Title: Order Management Professional at Mysore

About the Role:
  • We are seeking a skilled professional to manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issues.

The successful candidate will be responsible for delivering exceptional customer service via phone, email and chat, ensuring timely and accurate resolutions to customer queries.

  • Key Responsibilities:
  • Order Management: Manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issues
  • Customer Service: Provide exceptional customer service via phone, email and chat, ensuring timely and accurate resolutions to customer queries
  • Order Tracking and Resolution: Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.
  • Communication: Communicate with internal team members to resolve order-related issues
  • Problem Solving: Analyze and resolve complex customer complaints, escalating issues to management as necessary
  • Process Improvement: Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency
  • Data Entry and Record-Keeping: Accurately enter orders from Customer Order Form

Requirements:

  • Experience: 1-2 years of customer service experience, preferably in Order Management
  • Skills:
  • a. Excellent communication skills, problem solving and analytical skills
  • b. Strong attention to detail and ability to multitask
  • c. Proficiency in Microsoft Office
  • d. Ability to work in a fast-paced environment and adapt to changing priorities

Language: Fluency in English (written and verbal) is required

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