Global Operations Manager Position

2 days ago

Vadodara, Gujarat, India beBeeManagement Full time ₹ 1,20,00,000 - ₹ 1,80,00,000

Job Summary:

We are seeking a skilled Global Operations Manager to lead our team in Vadodara, India.

The ideal candidate will have expertise in leading teams, managing customer issues, and driving business growth. Key responsibilities include:

  • Maintaining high-level knowledge of products and services.
  • Monitoring customer issue trends, volume spikes, and case inventory.
  • Leading daily team huddles and communicating operational updates.
  • Conducting effective coaching and feedback sessions; managing follow-up actions.
  • Ensuring timely completion of compliance training and phishing exercises for self and team.
  • Reviewing and analyzing reports; sharing performance metrics weekly.

Requirements:

To succeed in this role, the ideal candidate will have:

  • Expert level proficiency in web-based skills.
  • Strong time management, critical thinking, and problem-solving skills.
  • Proficiency in Microsoft Office and related applications.
  • Strong attention to detail and organizational skills.
  • Professional demeanor and respect for colleagues and customers.

This is a leadership role that requires strategic thinking, strong communication skills, and the ability to drive results. If you are a motivated professional with a passion for operations management, we encourage you to apply.

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