Global Operations Manager

7 hours ago

Vadodara, Gujarat, India beBeeLeadership Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Job Overview

The role entails a seasoned Service Delivery Leader with expertise in Wealth Management, Retail Banking, Compliance, and Financial Risk functions.

Key qualifications include:

  • Proven track record of leading end-to-end Service Delivery Management for global banking and financial clients, ensuring operational excellence and compliance.
  • Management experience with large delivery operations, ensuring high-quality service levels, customer satisfaction, and compliance with regulatory standards.
  • Able to drive automation and process improvements, leveraging analytics, RPA, and digital tools to enhance productivity and customer experience.
  • Expertise in transition and transformation initiatives, including due diligence, process migrations, and stabilization of new engagements.
  • Strong partnership skills with senior client stakeholders to provide strategic leadership and define business vision in alignment with compliance and customer experience objectives.
  • Oversight of risk management, KYC, CDD/EDD, and financial compliance operations, ensuring audit readiness and regulatory adherence.
  • Able to build and mentor cross-functional teams, promoting diversity, equity, and inclusion while driving employee engagement.
  • Establishment of MIS reporting frameworks and delivery of insights to enable data-driven decision-making.

We offer:

  • A dynamic work environment that fosters growth and development.
  • A collaborative team culture that values diversity and inclusion.
  • A competitive compensation package that reflects your value to the organization.

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