Senior Network Systems Specialist

2 weeks ago

Bengaluru, Karnataka, India beBeeInfrastructure Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title

We are seeking a highly skilled Senior Infrastructure and Operations Professional to join our team.

About the Role

This position involves ensuring the availability of infrastructure service platforms and/or software. The successful candidate will be responsible for designing system configurations, documenting and managing installations, and maintaining/upgrading existing systems as necessary.

Key Responsibilities:
  • Perform operational tasks to resolve incidents/requests in a timely manner and within agreed SLA.
  • Update tickets with resolution tasks performed.
  • Maintain network and services availability by performing maintenance and health checks.
  • Support, assist or lead engineering, design and problem isolation.
  • Provide third-level support to all incidents, requests and identify the root cause of incidents and problems.
  • Communicate with other teams and clients for extended support.
  • Execute changes with clear identification of risks and mitigation plans to be captured into the change record.
  • Elevate all tickets to seek right focus from other teams, if needed continue the escalations to management.
  • Establish monitoring for platform infrastructure.
  • Lead and manage all initial client escalation for operational issues.
  • Contribute to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
  • Ensure all changes are carried out with proper change approvals.
  • Plan and execute approved maintenance activities.
  • Perform any other related task as required.
Requirements

To succeed in this role, you will need:

  • A strong background in IT infrastructure engineering and operations.
  • Proven experience in similar roles with a focus on IT infrastructure engineering and operations.
  • Familiarity with Microsoft solutions, i.e., design and implementation of Windows Server platforms, Office 365 migrations, Active Directory, Group Policy, System Centre Configuration.
  • Understanding of network switches, network routing, MPLS, network administration, network integration, network security and network advancement.
  • Knowledge in architecture, design, configuration, and deployment within the Microsoft Azure platform.
  • Good oral, written and presentation communication skills.
  • Knowledge of IT infrastructure management processes, techniques, risks and best practices.
  • Knowledge of infrastructure technologies such as system management, system/network administration and development.
  • Knowledge of server administration, data center operations, project and change management principles and practices.
  • A Bachelor's degree or equivalent in Information Technology or a related field.
  • Relevant certifications such as CCIE/CCNP/ITIL/COBIT/PMP/CISA/CISM certifications.
Benefits

We offer a comprehensive benefits package that includes:

  • A competitive salary.
  • A generous benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A chance to work with a leading global organization.
How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application today.

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