Network-Datacenter Management Systems Integration Sr Specialist
2 days ago
We are currently seeking a Network-Data Center-Datacenter ManagementSystems Integration Senior Specialist to join our team in Bangalore, Karntaka (IN-KA), India (IN).
General Cisco Support Engineer
Responsibilities
- Troubleshoot: Identify and resolve complex network and product issues
- Provide support: Provide technical support to customers over the phone, email, or chat
- Escalate issues: Move unresolved issues to the appropriate internal teams
- Document issues: Log issues and solutions in a database
- Train customers: Provide training on new systems and products
- Monitor networks: Monitor networks for faults and ensure they meet business needs
- Plan improvements: Plan for future improvements and suggest IT solutions
- Ensure compliance: Ensure all IT meets industry standards
- Provide security: Oversee the security of systems and install antivirus protection
- Solves product and network problems of high complexity by quickly isolating and resolving issues.
- Increase customer network uptime by providing independent consultation to solve complex network and product problems.
- Single point of contact for network problem resolutions - manage, troubleshoot, and resolve issues.
- Submits complete and correct defect reports in area of expertise.
Skills
- Good communication skills
- Strong analytical skills
- Ability to troubleshoot technical issues
Relevant Experience 5+ Years
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