Datacenter Operations Lead

24 hours ago

Bengaluru, Karnataka, India Capgemini Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. 

Your Role
  • Lead and govern Datacenter operations aligned with ITIL V4 and Capgemini delivery standards.
  • Ensure seamless delivery of operational services in line with SLAs and contractual obligations.
  • Monitor infrastructure health, performance KPIs, and client satisfaction metrics.
  • Manage crisis situations and client escalations with front-end leadership and resolution planning.
  • Drive risk identification and mitigation strategies across Datacenter environments.
  • Oversee run projects and ensure smooth integration into operations within timelines and budgets.
Your Profile
  • 10+ years of experience in Datacenter operations, service delivery, and client management.
  • Proven ability to manage large distributed teams (250+ resources) across geographies.
  • Strong understanding of Datacenter technologies: servers, storage, networking, virtualization, and monitoring tools.
  • ITIL V4 certified with hands-on experience in applying ITIL processes.
  • Excellent communication, leadership, and stakeholder management skills.
  • Experience in financial management, cost optimization, and forecasting.
What You Will Love Working at Capgemini
  • Lead mission-critical Datacenter operations for global clients.
  • Drive transformation and automation initiatives to improve service delivery and cost efficiency.
  • Collaborate with cross-functional teams and clients to deliver high-impact outcomes.
  • Grow your expertise in infrastructure, cloud, and service management.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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