Customer Experience Innovator

2 weeks ago

Gurgaon, Haryana, India beBeeSolution Full time ₹ 80,00,000 - ₹ 1,50,00,000

About Our AI Solution:

We're on a mission to revolutionize enterprise customer engagement through innovative voice agents.

This is your chance to work at the heart of an AI revolution that's transforming how some of India's biggest lenders interact with their customers.

**Role Overview:**

You will work closely with new clients to understand their needs, design tailored solutions, and drive successful implementations. This role goes beyond product adoption – you will create measurable business impact and become the reason clients move from pilot to long-term partnership.

**Key Responsibilities:**

  • Engage with enterprise clients during pre-sales and pilot phases to understand their business needs and design tailored solutions.
  • Translate client use cases into clear implementation plans, call flows, and customer journeys.
  • Drive end-to-end delivery of solutions, ensuring projects are executed on time, within scope, and aligned with client expectations.
  • Collaborate cross-functionally with product, engineering, and operations teams to manage integrations, conduct UATs, and take accounts live.
  • Build and nurture strong client relationships, acting as the trusted advisor and primary point of contact for assigned accounts.
  • Lead project planning and governance, ensuring smooth communication, issue resolution, and stakeholder alignment.

**Requirements:**

  • 4-7 years of experience in solutioning, implementation, account management, or pre-sales consulting roles.
  • Background in SaaS, enterprise software, AI, or financial services/fintech preferred.
  • Strong track record of owning client implementations from pilot to go-live with measurable business impact.
  • Hands-on experience with system integrations (telephony, CRMs, APIs, or similar).
  • Excellent communication and presentation skills; able to influence both CXOs and operational stakeholders.
  • Strong problem-solving and analytical mindset, with the ability to translate business needs into technical solutions.
  • Highly agile and proactive, comfortable working in fast-paced startup environments.
  • Natural collaborator with the ability to work cross-functionally across product, engineering, and business teams.

**What We Offer:**

  • High-Impact Work: Directly shape how some of India's top lenders engage with millions of customers through AI voice agents.
  • Ownership & Autonomy: Lead client implementations end-to-end, with real accountability for outcomes.
  • Learning & growth: Annual learning allowance of - 10,000+, mentorship, and hands-on AI exposure.
  • Flexibility: WFH options twice a month, flexible hours, and competitive appraisal hikes.

Join us to shape the future of AI-powered enterprise conversations. Be part of a team where AI, strategy, and customer impact come together-and where your work drives real change for some of India's leading financial institutions.

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