Guest Experience Coordinator

2 days ago


Jammu, Jammu and Kashmir, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878
Front Desk Operations Manager

This is a challenging role that involves managing front desk operations, ensuring seamless guest experiences and delivering high-quality customer service.

Key Responsibilities:
  • Manage Check-in and Check-out Procedures: Confirm reservations, assign rooms, and issue room keys to guests in a timely manner.
  • Handle Guest Inquiries and Resolve Issues: Respond promptly to guest calls, requests, and problems, providing solutions or escalating to supervisors as needed.
  • Process Payments and Maintain Accurate Accounts: Process payments for room charges, cash, checks, debit, and credit transactions, and maintain accurate accounts for each guest.
  • Anticipate and Address Guest Needs: Anticipate and address guest needs, ensuring their satisfaction and loyalty to the establishment.

Requirements:

  • Education: High school diploma or equivalent.

Preferred Qualifications:

  • Experience: Previous experience in a similar role or relevant industry.
Work Environment:
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.


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