Customer Service Professional

18 hours ago

Jammu, Jammu and Kashmir, India beBeeService Full time ₹ 4,00,000 - ₹ 8,00,000

Job Title: Service Executive

Job Description:

We are seeking a highly motivated and experienced Service Executive to join our team. As a Service Executive, you will be responsible for ensuring that staff is working together as a cohesive unit to provide exceptional service and meet guest needs.

  • Ensure staff is working effectively as a team to deliver outstanding service and meet guest expectations.
  • Inspect the appearance and grooming of staff, and address any issues promptly.
  • Complete opening and closing duties, including setting up necessary supplies and equipment, cleaning all areas, and securing doors.
  • Conduct regular inspections of storage areas to ensure they are organized, using FIFO principles, and clean.
  • Complete scheduled inventories and stock, requisitioning necessary supplies as required.
  • Monitor dining rooms for seating availability, service quality, safety, and guest well-being.
  • Process work orders for maintenance repairs.
  • Support management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
  • Follow all company and safety policies and procedures, reporting accidents, injuries, and unsafe work conditions to manager, and completing safety training and certifications.
  • Maintain a professional uniform and personal appearance, maintaining confidentiality of proprietary information, and protecting company assets.
  • Welcome and acknowledge all guests according to company standards, anticipating and addressing guest service needs, assisting individuals with disabilities, and thanking guests with genuine appreciation.
  • Communicate clearly and professionally with others.
  • Develop and maintain positive working relationships with colleagues, supporting the team to achieve common goals, and listening and responding appropriately to the concerns of other employees.
  • Ensure adherence to quality expectations and standards, identifying, recommending, developing, and implementing new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
Required Skills and Qualifications:

To succeed in this role, you will need:

  • Education: A high school diploma or equivalent.
  • Related Work Experience: At least 2 years of relevant work experience.
  • Supervisory Experience: At least 1 year of supervisory experience.
Benefits:

As a Service Executive at our organization, you can expect:

  • A dynamic and supportive work environment.
  • The opportunity to develop your skills and advance your career.
  • A competitive salary and benefits package.
Others:

Our organization is committed to:

  • Equality of opportunity for all employees.
  • Providing a safe and healthy work environment.

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