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4 days ago
The Relationship Manager is accountable for cultivating new business relationships and effectively managing a portfolio of high net worth customers to deliver exceptional service.
Key Responsibilities:
- Achieve overall business targets on volumes and profitability for HNW customers by implementing targeted strategies.
- Regularly interact with branches for lead generation, ensuring timely updates in CRM, conversions, and adherence to the complete lead conversion process.
- Market scoping and identifying potential customers with wallet share for all HNW customers, as well as developing product penetration and strategy initiatives jointly with the branch banking team.
- Follow established sales processes, which include regular client calls for both existing and prospective clients. These calls should be conducted in a structured manner, either individually or with support groups, branches, or supervisors.
- Evaluate opportunities to cross-sell complete liabilities, corporate salary accounts, other asset products, trade payable plans to existing Relationships and its raised group accounts.
- Promote revenue maximization through increasing IPH and CTG.
- Nurture relationships with both internal and external customers of the RM, prioritizing customer satisfaction and addressing their comprehensive banking needs.
- Develop customer profiling sheets and identify cross-sell and revenue-increasing opportunities.
- Coordinate with credit teams for CAM approval, deferral waiver/extensions, and other customer requirements such as Buyers' credit and TODs.
- Perform portfolio reviews and remedial management, including managing exits, line reductions, recoveries, and restructuring of exposures, as well as stress and critical account management.
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