Regional Director Customer Service Leader

2 days ago

Bengaluru, Karnataka, India Travix Full time
About Travix

Travix is a global online travel agency managing a diverse portfolio of travel-focused websites operating under the brand names CheapTickets, Vliegwinkel, BudgetAir, Vayama, and Flugladen. As part of the Trip.com Group, one of the world's largest online travel companies, Travix operates in over 5 continents, expanding its global presence. Our purpose is to deliver the best end-to-end booking experience to our customers, and we strive to bring together passionate people, global partners, cutting-edge technology, and innovative platforms to achieve this goal.

Job Title: Regional Director Customer Service

Travix is seeking a talented Regional Director Customer Service based in our Bangalore office. As a key member of our leadership team, you will be responsible for overseeing the performance of our international customer service teams in India and Egypt, as well as the back-office (fulfillment) team in India. Your primary focus will be on leading the Customer Service Team, Shared Services Teams, and Fulfillment Team, ensuring excellent customer support and driving business growth.

Key Responsibilities:

Strategic Leadership
  • Create and execute a customer service strategy, including short-term (1-year) and long-term (+3-year) plans to improve efficiency, performance, and customer satisfaction.
  • Build strong cross-functional relationships with key internal and external stakeholders.
Operational Management:
  • Oversee the day-to-day operations of the customer service, shared services, and fulfillment departments, ensuring smooth workflows and timely resolution of customer inquiries.
  • Ensure that customer service and fulfillment processes, policies, and procedures are well-documented and consistently followed.
  • Monitor and steer towards meeting all Key Performance Indicators (KPIs), including Service Levels, schedule adherence, productivity, and quality of service.
  • Conduct regular performance reviews with team members.
Leadership and Team Development:
  • Foster a positive, collaborative, and customer-focused work environment that drives engagement and productivity.
  • Provide leadership, guidance, coaching, and support to direct reports.
  • Ensure team members have the necessary skills to perform their roles and initiate personal development for the management team.
Customer Satisfaction:
  • Monitor customer feedback and satisfaction metrics, identifying trends and areas for improvement.
  • Drive initiatives and recommendations for process improvements, working cross-functionally to enhance customer experience and team efficiency.
Budget and Reporting:
  • Manage the budget for the customer service and fulfillment departments, ensuring resource allocation aligns with business priorities.
  • Prepare regular reports on customer service and fulfillment performance, providing data-driven insights to senior leadership.
  • Identify opportunities to reduce costs while maintaining or improving customer service levels.
  • Negotiate with and select external vendors and service offerings, ensuring budgetary control.
  • Monitor and measure key performance indicators related to performance management of all teams.
Requirements:

  • Bachelor's or Master's degree.
  • Higher Travel or Managerial Education.
  • 5-7 years of experience in leading an international contact center.
  • 5-6 years of proven experience with people development.
  • Talent for motivating people.
  • Energetic and positive mindset.
  • Strong communicator and influencer.
  • Fluent in English.
  • Adapts quickly to rapidly evolving and changing business priorities.
  • Stress-resistant and capable of making decisions in challenging situations.
  • Pragmatic with a hands-on approach and sense of urgency.
  • Process management background is a plus (e.g., LSS).
  • Experience in managing large budgets.
What We Offer:

  • Transport: Free transportation with door-to-door pickup and drop facility round the clock.
  • Medical Insurance for Self, Spouse, Children, and Parents/Parents-in-law.
  • Personal Accident and Term Life Policy for Employee.
  • World-Class Facility - Cafeteria and break-out zones.
  • Hybrid way of working.

  • Regional Director Customer Service Leader

    5 days ago

    Bengaluru, Karnataka, India Travix Full time

    About TravixTravix is a leading global online travel agency with a diverse portfolio of travel-focused websites operating under the brand names CheapTickets, Vliegwinkel, BudgetAir, Vayama, and Flugladen. As part of the Trip.com Group, one of the largest online travel companies in the world, we bring together passionate people, global partners, cutting-edge...

  • Regional Director Customer Service Leader

    1 week ago

    Bengaluru, Karnataka, India Travix Full time

    About TravixTravix is a leading global online travel agency with a diverse portfolio of travel-focused websites operating under the brand names CheapTickets, Vliegwinkel, BudgetAir, Vayama, and Flugladen. In 2020, we became part of the Trip.com Group, one of the largest online travel companies in the world. Our purpose is to provide our customers and...

  • Regional Director Customer Service Lead

    1 week ago

    Bengaluru, Karnataka, India Travix Full time

    About TravixTravix is a leading global online travel agency managing a diverse portfolio of travel-focused websites operating under the brand names CheapTickets, Vliegwinkel, BudgetAir, Vayama, and Flugladen. In 2020, we became part of the Trip.com Group, one of the largest online travel companies in the world, consisting of Trip.com, Ctrip, Skyscanner,...

  • Regional Director

    7 days ago

    Bengaluru, Karnataka, India iTCart Full time

    Job Title: Regional Director - BFSI & HealthcareJob Summary: We are seeking a highly experienced Regional Director to lead our BFSI & Healthcare division. The ideal candidate will have a strong background in banking, financial services, and healthcare, with a proven track record of driving growth and innovation.Key Responsibilities:* Develop and execute the...

  • Regional Director

    1 week ago

    Bengaluru, Karnataka, India iTCart Full time

    Job Title: Regional Director - BFSI & HealthcareAbout iTCart:iTCart is a visionary technology enterprise headquartered in Bengaluru, India. Established with a mission to drive AI-powered digital transformation, we develop cutting-edge solutions across the banking, financial services, insurance (BFSI), and healthcare industries.Job Overview:The Regional...

  • Regional Director

    7 days ago

    Bengaluru, Karnataka, India iTaap Full time

    Job SummaryWe are seeking a highly experienced Regional Director to lead our Commercial Property Consulting team in the region. As a key member of our leadership team, you will be responsible for driving business growth, developing strategic advisory services, and overseeing regional operations.Key ResponsibilitiesDevelop and implement regional business...

  • Regional Director

    7 days ago

    Bengaluru, Karnataka, India iTCart Full time

    Job Title: Regional Director - BFSI & HealthcareJob Summary:iTCart is seeking a highly experienced Regional Director to lead our BFSI & Healthcare operations. As a key member of our leadership team, you will be responsible for driving business growth, ensuring regulatory compliance, and delivering exceptional client outcomes.Key Responsibilities:Develop and...

  • Regional Sales Director

    2 weeks ago

    Bengaluru, Karnataka, India Evarastaffing Full time

    Regional Sales DirectorWe are seeking a highly experienced Regional Sales Director to lead our sales team in the region. The ideal candidate will have a proven track record of driving sales growth and developing strong relationships with distributors and B2B customers.Develop and implement regional sales plans to achieve revenue targetsLead and motivate a...

  • Director, HR Advisory Services Leader

    2 weeks ago

    Bengaluru, Karnataka, India Equinix Full time

    About UsEquinix is the world's digital infrastructure company, operating over 250 data centers across the globe. We enable digital leaders to bring together and interconnect foundational infrastructure at software speed.Job SummaryWe are seeking an experienced HR Advisory Director to lead and strengthen our regional HR Business Advisory team across the Asia...

  • Regional Finance Director

    2 weeks ago

    Bengaluru, Karnataka, India Visteon Corporation Full time

    Transforming Finance for a Digital FutureVisteon Corporation is a leading provider of cockpit electronics and electrification technology solutions. We are seeking a highly skilled Regional Finance Director to join our team and drive financial performance, achieve business objectives, and support the overall success of the organization.Key...

  • Regional Sales Director

    5 days ago

    Bengaluru, Karnataka, India Evarastaffing Full time

    Job Title: Regional Sales DirectorJob Summary:We are seeking a highly experienced Regional Sales Director to lead our sales team in the region. The ideal candidate will have a strong background in B2B sales, excellent communication skills, and the ability to motivate a high-performance sales team.Key Responsibilities:Develop and implement regional sales...

  • Regional Sales Director

    5 days ago

    Bengaluru, Karnataka, India Talent Corner Full time

    Roles and ResponsibilitiesJob Description – Regional Sales DirectorJob Summary:The Regional Sales Director is a senior leadership role responsible for the development and execution of sales strategies within a designated geographic region. This position plays a key role in achieving revenue, market share, and profitability targets.Key...

  • Regional Business Director

    2 days ago

    Bengaluru, Karnataka, India Talent Corner Full time

    Roles and ResponsibilitiesJob Description – Regional Business Director – Talent CornerJob Summary:The Regional Business Director is a senior leadership role responsible for the development and execution of store opening and sales strategies within a designated geographic zone or region. This position plays a key role in achieving revenue, market share,...

  • Regional Leader for Application Management Services in India

    2 days ago

    Bengaluru, Karnataka, India SAP Fioneer Full time

    Transforming Financial Services TogetherSAP Fioneer is a global technology leader that combines the speed and agility of a start-up with the experience and capabilities of a best-in-class software company. We are a pioneer in the financial services industry, building software and platforms that enable banks, insurance companies, and challengers to run,...

  • Regional Sales Director

    1 week ago

    Bengaluru, Karnataka, India Evarastaffing Full time

    Regional Sales DirectorAt Evarastaffing, we are seeking a highly skilled Regional Sales Director to lead our sales team in the designated territory. The ideal candidate will have 57 years of experience in B2B sales and a proven track record of driving revenue growth.Key Responsibilities:1. Develop and implement regional sales plans to achieve quarterly and...

  • Regional Director

    7 days ago

    Bengaluru, Karnataka, India CMS Info Systems Full time

    Job Title: Regional Director - Cash ManagementJob Summary: We are seeking a highly experienced and results-driven Regional Director to lead our sales efforts in Delhi and South India (Bangalore/Chennai). As a key member of our team, you will be responsible for developing and executing regional sales strategies, driving revenue growth, and building and...

  • Regional Sales Director

    6 days ago

    Bengaluru, Karnataka, India Consulting Krew Pvt Ltd Full time

    Job Title: Regional Sales DirectorJob Summary:We are seeking a highly skilled Regional Sales Director to lead our sales team in driving revenue growth and expanding our market presence within a specific geographic region. The ideal candidate will have a proven track record of achieving sales targets and developing effective sales strategies.Key...

  • Director of Sales

    2 weeks ago

    Bengaluru, Karnataka, India Locus Full time

    Job Title: Director of Sales - India RegionLocus is a leading-edge technology company dedicated to solving the most challenging problems in logistics and supply chain. We're seeking an experienced and strategic Director of Sales to lead our sales efforts in the dynamic and fast-growing Consumer Packaged Goods (CPG/Retail) market in India Region.Key...

  • Regional Director

    6 days ago

    Bengaluru, Karnataka, India Saira Full time

    We are seeking a highly skilled professional to fill the role of Regional Director at Saira. Key responsibilities include donor management, proposal writing, grant management, and fundraising. A minimum of 8 years of experience in these areas is required.Key Skills:Donor managementProposal writingGrant managementFundraisingAdditional Information:All...

  • Regional Sales Director

    2 weeks ago

    Bengaluru, Karnataka, India Talent Corner Full time

    Job Summary:The Regional Sales Director is a senior leadership role responsible for driving sales growth and executing business strategies within a designated geographic zone. This position plays a key role in achieving revenue, market share, and profitability targets.Key Responsibilities:Develop and implement sales strategies and plans that align with the...