Operations Lead

1 day ago

Anand, Gujarat, India beBeeInsurance Full time ₹ 19,61,721 - ₹ 21,65,552

Job Summary:

The QA function is being expanded to include a dedicated team in India, responsible for performing independent audits of underwriting operations executed by BPO teams across various regions.

This role requires a seasoned Quality Assurance Team Manager to lead and manage a team of experienced Sr. quality assurance analysts, oversee workflows, ensure delivery of high-quality QA audits, and serve as the primary point of contact for escalations, reporting, and process improvements.

This leadership role demands strong analytical skills, deep insurance domain expertise, team management experience, and the ability to work closely with stakeholders across geographies.

Key Responsibilities:

  • Manage a team of Sr. Quality Assurance analysts performing independent QA audits on underwriting work done by BPO Partners.
  • Oversee quality assurance activities across key underwriting back-office processes.
  • Act as a quality gatekeeper, ensuring accuracy, consistency, and completeness of audit findings for complex underwriting cases.
  • Monitor team productivity, manage audit sampling volumes, ensure timely completion of reviews and continuous capability development.
  • Collaborate with process owners, compliance, and training teams to identify root causes and recommend corrective/preventive actions.
  • Prepare weekly/monthly/quarterly reports and performance dashboards for senior leadership and trend reports, and issue logs for internal governance.
  • Collaborate with onshore business stakeholders and BPO QA team across different geographies to calibrate QA standards, feedback mechanisms, and reporting practices.
  • Conduct regular audits, calibration sessions, and error trend analysis to drive quality improvements across processes.
  • Implementing GRS QA frameworks, SOPs, and controls tailored to specific lines of business.
  • Coach and mentor QA analysts; foster a culture of continuous learning and accountability.

Requirements & Experience:

  • Bachelor's degree required; insurance certifications like ACII, CPCU preferred.
  • Seasoned P&C industry operations lead with 10-12 years of experience, including a minimum of 4 years overseeing QA function and managing high performing teams.
  • Proven expertise in underwriting processes for different geography regions and business lines.
  • Familiarity with vendor governance and multi-tier QA environments.
  • Exposure to global quality standards and reporting tools (e.g., Excel, Power BI).

Essential Skills:

  • Excellent knowledge of underwriting processes, policy documentation, and insurance regulatory compliance.
  • Strong attention to detail and ability to drive root cause analysis and process improvements.
  • High level of organizational skills and decision-making ability.
  • Effective communicator with ability to present insights clearly and influence change.
  • Proficient in MS Excel, PowerPoint, and QA tools/systems.

  • Operational Lead

    2 days ago

    Anand, Gujarat, India beBeeLeadership Full time ₹ 12,00,000 - ₹ 20,00,000

    Job Title: Operational LeadThe role of an Operational Lead is pivotal in ensuring day-to-day operations run smoothly within the Audit and Assurance Department.This involves overseeing timely client communication, quality review of work, team discipline, and knowledge transfer. The position demands strong leadership to mentor project leaders, manage client...

  • Operations Lead

    2 weeks ago

    Anand, Gujarat, India beBeeoperations Full time ₹ 15,00,000 - ₹ 20,00,000

    Job OverviewWe are seeking an experienced Operations Manager to lead our team in managing day-to-day activities, planning and strategizing to achieve business objectives, supervising employees, monitoring performance, optimizing processes, and ensuring smooth functioning.Main ResponsibilitiesOversee daily operations: Ensure seamless execution of tasks and...

  • Lead Production Operations

    1 week ago

    Anand, Gujarat, India beBeeProduction Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: Production Operations LeadWe are seeking a highly skilled professional to lead and oversee production operations in Chennai.Key Responsibilities:Drive the execution of production plans, ensuring timely delivery, quality standards, and productivity targets are met.Provide technical expertise in sheet metal fabrication, TIG/MIG welding for stainless...

  • HR Operations Lead

    1 day ago

    Anand, Gujarat, India beBeeHumanResources Full time ₹ 18,00,000 - ₹ 22,00,000

    Job Description:We are seeking a highly skilled and detail-oriented professional to lead and execute critical HR initiatives while ensuring an exceptional employee experience.The ideal candidate will be responsible for leading ownership and execution of core HR operational activities, including HRMS management, payroll processing, compliance management, and...

  • IT Operations Team Lead

    2 days ago

    Anand, Gujarat, India beBeeService Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Job Overview:The IT Service Desk Supervisor plays a key leadership role in driving daily operations of our global Service Desk. This position oversees frontline teams delivering 24x7 support to users across the firm, guiding team performance and upholding service delivery standards that drive faster resolution, better user experiences, and continuous...

  • Operations Excellence Lead

    1 week ago

    Anand, Gujarat, India beBeeOperations Full time ₹ 14,40,000 - ₹ 25,12,000

    Our ideal candidate will be responsible for leading a team of operations leads and ensuring customer satisfaction as the General Manager - Operations.Main Responsibilities:Manage customer experience post booking through handoverAct as the highest point of escalation for the region and resolve customer issues within committed ETAsCoordinate with...

  • Operations Lead

    2 days ago

    Anand, Gujarat, India beBeeOperations Full time US$ 1,20,000 - US$ 1,80,000

    Job Title: Operations LeadThe ideal candidate for this role is a seasoned leader with exceptional organizational skills, passion for delivering high-quality results and ability to thrive in fast-paced environments.Responsibilities:Strategic planning and execution of project objectives.Collaboration with cross-functional teams to achieve common...

  • Strategic Operations Lead

    4 days ago

    Anand, Gujarat, India beBeeStrategy Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Chief of Staff to Centre of Excellence HeadThis is a full-time, hybrid contract role for a Content Centre of Excellence Head located in Bengaluru. The Chief of Staff will assist in strategic planning, manage special projects, and oversee the daily operations of the Centre of Excellence.Key Responsibilities:Lead the planning and delivery of multi-channel...

  • IVF Clinic Operations Lead

    1 week ago

    Anand, Gujarat, India beBeeLeadership Full time ₹ 18,00,000 - ₹ 2,02,50,000

    Job Title: Center ManagerWe are seeking a seasoned professional to assume the role of Center Manager. This position will drive operational and financial excellence at our IVF centers.The successful candidate will be responsible for leading the team in budgeting, performance monitoring, compliance, process optimization, and ensuring a seamless patient...

  • Senior Operational Excellence Lead

    2 days ago

    Anand, Gujarat, India beBeeOperational Full time ₹ 40,00,000 - ₹ 50,00,000

    Process Excellence Manager Job Summary">We are seeking an experienced Process Excellence Manager to join our team. As a key member of our organization, you will be responsible for leading process improvement initiatives and driving operational excellence across multiple sites and functions.">Apply Lean/Six Sigma methodologies to improve performance, reduce...