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IVF Clinic Operations Lead
3 weeks ago
We are seeking a seasoned professional to assume the role of Center Manager. This position will drive operational and financial excellence at our IVF centers.
The successful candidate will be responsible for leading the team in budgeting, performance monitoring, compliance, process optimization, and ensuring a seamless patient experience.
Main Responsibilities:
- Prepare annual operating budgets & performance targets in line with corporate strategy.
- Ensure achievement of financial & operational targets.
- Monitor revenue, profitability & team performance against defined Key Result Areas (KRAs).
- Lead cost optimization and compliance initiatives.
- Oversee Standard Operating Procedure (SOP) implementation, medical record management, and audit readiness.
- Act as an escalation point for operational issues and ensure medico-legal compliance.
- Liaise with sales & marketing teams for brand visibility in local markets.
- Coordinate monthly Profit & Loss (P&L) with the corporate Management Information System (MIS) team.
- Drive patient satisfaction, retention, and conversion metrics.
Key Skills & Qualifications:
- Strong leadership & people management skills.
- Proven ability to achieve financial targets (Revenue, EBITDA, Contribution Margin).
- Customer satisfaction (NPS 90%) & retention focus.
- Excellent knowledge of compliance & medico-legal requirements.
- Process-driven with attention to detail.
