Operations Excellence Lead

2 days ago


Anand, Gujarat, India beBeeOperations Full time ₹ 14,40,000 - ₹ 25,12,000

Our ideal candidate will be responsible for leading a team of operations leads and ensuring customer satisfaction as the General Manager - Operations.

Main Responsibilities:

  • Manage customer experience post booking through handover
  • Act as the highest point of escalation for the region and resolve customer issues within committed ETAs
  • Coordinate with cross-functional teams to enable faster issue resolution
  • Be a people manager to empower existing teams and hire top talents in the country
  • Ensure teams adhere to defined processes, SOPs, and standards for standardized customer experience
  • Responsible for adhering to customer move-in timelines, overall CSAT scores, and quicker resolution of customer escalations

Requirements:

  • NIT/BITS/IIT/MBA from IIM/Tier 1 B-schools preferred
  • 7-12 years of overall work experience in startups or operations in similar industries
  • People management skills (direct team reporting in past roles is a must)
  • Strong attention to detail and excellent written and oral communication skills required
  • Structured thought process and strong analytical ability
  • Ability to thrive in fast-paced startup environments

Expertise and Qualifications:


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