Technical Support Specialist

4 weeks ago

Chennai, Tamil Nadu, India Rotork Full time

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Rotork. As a key member of our Service Delivery team, you will be responsible for providing technical support and assistance to our customers and internal stakeholders.

Key Responsibilities

  • Respond promptly to incidents related to infrastructure and network reported through the Service Desk or monitoring systems.
  • Provision, install, configure, and maintain infrastructure and network components using agreed operational procedures.
  • Diagnose and troubleshoot hardware and software issues, escalating complex or unresolved incidents to appropriate teams or third-party vendors.
  • Implement and manage software patches for infrastructure and network components, ensuring security updates are applied promptly to mitigate vulnerabilities.
  • Conduct regular reviews of outstanding vulnerability and patch management activities using tools such as SolarWinds, Qualys, and Microsoft InTune.
  • Maintain configuration baselines for infrastructure and network components, ensuring compliance with organisational standards.
  • Keep users informed about the status of their support tickets and maintain ticket records following ticket management standards and procedures.
  • Conduct regular operational checks, such as backups, to ensure they are running as scheduled and perform fault diagnosis and recovery in the event of failures.

Requirements

  • Strong understanding of incident triage, escalation, and troubleshooting infrastructure and network issues.
  • Effective communication and collaboration skills for technical support.
  • Ability to prioritise and meet SLAs for issue resolution.
  • Strong knowledge of Windows Servers and network devices in an enterprise environment.

Desirable

  • Experience managing AD user accounts and groups, using scripting languages like PowerShell.
  • Commitment to ongoing technical learning and growth.
  • Relevant certifications, including Azure Administrator Associate, Endpoint Administrator, CCNA Certification, CompTIA N+, CompTIA S+, ITIL Foundation.

Our Values

We expect all colleagues at Rotork to role model our organisational values and associated behaviours.


• STRONGER TOGETHER - we put people first, we collaborate, inspire and support each other to win as One Rotork.


• ALWAYS INNOVATING - we're committed to continuous improvement, thinking differently, and improving for the future.


• TRUSTED PARTNER - we're a responsible business proud of our customer focus. We put quality and service at our heart.

  • Technical Support Specialist

    3 weeks ago

    Chennai, Tamil Nadu, India NielsenIQ Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers and resolving technical issues in a timely and professional manner.Key Responsibilities:Provide technical support to...

  • Technical Support Specialist

    4 weeks ago

    Chennai, Tamil Nadu, India INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P] Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P]. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key...

  • Technical Support Specialist

    3 weeks ago

    Chennai, Tamil Nadu, India Movate Full time

    Technical Support Specialist RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Movate. As a Technical Support Specialist, you will be responsible for handling customer calls and troubleshooting technical issues related to network devices.Key ResponsibilitiesProvide exceptional customer service and resolve technical issues...

  • Technical Support Specialist

    3 weeks ago

    Chennai, Tamil Nadu, India Movate Full time

    Job Title: Technical Support SpecialistJob Description:We are seeking a skilled Technical Support Specialist to join our team at Movate Technologies. This role involves handling customer inquiries and providing technical support for international customers. Key responsibilities include handling customer calls, troubleshooting technical issues related to...

  • Technical Support Specialist

    6 days ago

    Chennai, Tamil Nadu, India Zebronics India Pvt Ltd Full time

    Job Title: Technical Support SpecialistAbout Us: Zebronics India Pvt Ltd is a leading electronics manufacturing company in India, committed to delivering innovative and high-quality products to our customers.Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible...

  • Technical Support Specialist

    4 weeks ago

    Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at ADCI - Tamil Nadu. As a Technical Support Specialist, you will be responsible for troubleshooting and debugging technical systems, including the Kindle Operating System.Key ResponsibilitiesIdentify and troubleshoot technical issues with the Kindle Operating...

  • Technical Support Specialist

    1 month ago

    Chennai, Tamil Nadu, India ADCI - Tamil Nadu Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at ADCI - Tamil Nadu. As a Technical Support Specialist, you will be responsible for troubleshooting and debugging technical systems, including the Kindle Operating System. You will work closely with multiple teams to identify and resolve issues, and develop automated alarms to...

  • Technical Support Specialist

    3 weeks ago

    Chennai, Tamil Nadu, India Gloposnet Systems Private Limited Full time

    Job Title: Technical Support SpecialistGloposnet Systems Private Limited, a leading company in advanced EPOS systems, seeks a dedicated Technical Support Specialist to join their team in Madipakkam, Chennai. This full-time position is suitable for freshers with up to 1 year of work experience.Responsibilities:Provide first-level support to clients via...

  • Technical Support Specialist

    3 weeks ago

    Chennai, Tamil Nadu, India 282 KONE Elevator India P Full time

    About this role:We are seeking a skilled Technical Support Specialist to join our team at 282 KONE Elevator India P. In this role, you will be responsible for understanding equipment in service types and their spare part needs.Key Responsibilities:Update spare part data for new offering extensions.Support key customer sites' spare part planning in terms of...

  • Technical Support Specialist

    1 month ago

    Chennai, Tamil Nadu, India ADCI MAA 12 SEZ Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at ADCI MAA 12 SEZ. As a Technical Support Specialist, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide.Key ResponsibilitiesTriage and resolve technical issues using dashboards and tools.Drive root cause analysis of...

  • Technical Support Specialist

    4 weeks ago

    Chennai, Tamil Nadu, India NielsenIQ Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to internal and external users of our production systems.Key ResponsibilitiesProvide technical support to internal and external users of our production...

  • Technical Support Specialist

    3 weeks ago

    Chennai, Tamil Nadu, India Team Everest Full time

    Technical Support SpecialistAt Team Everest, we are seeking a skilled Technical Support Specialist to help us resolve complex technical issues and provide exceptional customer support. The ideal candidate will have excellent communication and problem-solving skills, be able to work well in a team, and have a keen eye for detail.Key ResponsibilitiesProvide...

  • Technical Support Specialist

    3 weeks ago

    Chennai, Tamil Nadu, India Movate Full time

    We are seeking a skilled Technical Support Specialist to join our team at Movate, formerly CSS Corp pvt ltd. As a Technical Support Specialist, you will be responsible for handling customer calls and troubleshooting technical issues related to network devices.The ideal candidate will have excellent communication skills, be flexible with 24/7 work schedules,...

  • Technical Support Specialist

    3 weeks ago

    Chennai, Tamil Nadu, India @ Six Sigma Full time

    Job OverviewAt @ Six Sigma, we are seeking a dedicated Technical Support Specialist to join our team.Key ResponsibilitiesProvide technical support to customers via phone, email, and remote desktop.Troubleshoot and resolve technical issues with IT systems and software.Document and track technical support requests and resolutions.Requirements2+ years of...

  • Technical Support Specialist

    4 weeks ago

    Chennai, Tamil Nadu, India HITACHI ENERGY TECHNOLOGY SERVICES PRIVATE LIMITED Full time

    Job SummaryHitachi Energy Technology Services Private Limited is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for customers and will provide timely and effective support to resolve their issues.Key ResponsibilitiesProvide first-line support to customers via phone,...

  • Technical Support Specialist

    4 weeks ago

    Chennai, Tamil Nadu, India Twixor Full time

    Technical Support RoleAt Twixor, we are seeking a skilled Technical Support Specialist to join our team.The ideal candidate will have 0-1 year of experience in technical support and will be responsible for assisting our growing volume of business.Key Responsibilities:Answer technical support calls with a warm and helpful tone.Utilize troubleshooting tools to...

  • Technical Support Specialist

    4 weeks ago

    Chennai, Tamil Nadu, India Snaphunt Full time

    Opportunity OverviewSnaphunt is seeking a skilled Technical Support Specialist to provide top-notch technical assistance and support to customers. The ideal candidate will troubleshoot technical issues, ensure customer satisfaction, and maintain systems.Key ResponsibilitiesProvide technical assistance and support to customersTroubleshoot technical issues and...

  • Technical Support Specialist

    3 days ago

    Chennai, Tamil Nadu, India Wipro Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Wipro. This role requires a strong understanding of process knowledge and tools, as well as excellent problem-solving skills.

  • Technical Support Specialist

    4 weeks ago

    Chennai, Tamil Nadu, India @ Six Sigma Full time

    Job DetailsAt @ Six Sigma, we are seeking a skilled Technical Support Specialist to join our team. This is a permanent position with an executive - non-managerial level job title.Key Responsibilities:Provide technical support to customers and internal stakeholders.Identify and resolve technical issues in a timely and efficient manner.Collaborate with...

  • Technical Support Specialist

    4 weeks ago

    Chennai, Tamil Nadu, India Tech Data Advanced Private Limited Full time

    Job SummaryAt Tech Data Advanced Private Limited, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and services to our customers.Key ResponsibilitiesDetermine the scope of work based on customer requirements and advise senior system...