Dialer Campaign Coordinator

5 days ago


Kurnool, Andhra Pradesh, India beBeeAnalyst Full time ₹ 9,00,000 - ₹ 13,50,000
Job Description

A Real-Time Analyst plays a pivotal role in contact center operations, leveraging expertise in LiveVox dialer systems and workforce management for optimal campaign performance and agent productivity.

Responsibilities include monitoring inbound/outbound dialing campaigns, importing and managing dialer lists, adjusting dialing pace, flagging agent behavior, managing agent profiles and assignments, performing daily scheduling adjustments, auditing dialer settings, and collaborating with operations leadership.


Key Qualifications
  • At least 2 years of collections experience in a voice contact center.
  • Hands-on experience with LiveVox or similar dialer systems.
  • Advanced proficiency in MS Excel and data reporting.
  • Strong analytical and problem-solving skills in high-pressure environments.

Benefits

Our dynamic environment offers the opportunity to work collaboratively with leaders to balance business goals, respond promptly to requests and queries across departments, and leverage advanced technology to drive results.

The ideal candidate will possess excellent communication skills, be flexible, and have a willingness to learn and adapt in a fast-paced environment.



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