Desktop Operations Engineer

1 day ago

Gandhinagar, Gujarat, India beBeeSupport Full time ₹ 4,00,000 - ₹ 8,00,000

Job Title: Desktop Support Specialist

A desktop support specialist plays a crucial role in ensuring the smooth operation of computer systems and networks.

  • This is an exciting opportunity for a motivated individual to join our team as a junior desktop support engineer.

We are looking for someone with excellent communication skills, who has experience working on BMC Remedy tool and can work effectively in shifts (24*7) or US Shifts.

The ideal candidate should be a team player with a willingness to learn and drive to achieve results. They should also have the ability to troubleshoot and resolve desktop-related issues using Window OS & desktop troubleshooting knowledge.

Key Responsibilities:

  • Provide timely and effective technical support to end-users via phone, email, or remote access.
  • Troubleshoot and resolve desktop-related issues using Window OS & desktop troubleshooting knowledge.
  • Document and maintain accurate records of incidents and resolutions.
  • Collaborate with internal teams to identify and implement process improvements.
  • Stay up-to-date with industry trends and emerging technologies to enhance technical skills.

Preferred Qualifications:

  • Graduate with Diploma/Certificate in Information Technology or Regular degree/diploma in Information Technology, B.E, B. Tech, BCA / MCA, BSCIT.

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

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