Technical Support Specialist
5 days ago
**Company Overview**
We are a technology-driven organization, Simple Logic IT Private Limited, seeking an accomplished Application Support Engineer to join our team.
Key Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, and chat
- Diagnose and resolve basic application issues
- Document and track issues in the ticketing system
- Elevate complex problems to L2 support teams
- Follow up with customers to ensure issue resolution
- Maintain technical documentation and service catalog
- Contribute to team meetings and knowledge sharing
Required Skills:
- Basic knowledge of application support & troubleshooting
- Familiarity with SQL and database queries
- Experience with ticketing systems (Jira, ServiceNow)
- Proficiency in remote desktop tools
- Understanding of IT concepts & terminology
Support Responsibilities:
- Incident Logging & Management
- Basic Troubleshooting
- Escalation Handling
- Monitoring & Reporting
- Customer Service
- Service Desk Responsibilities
- SLA Management
- Audit Support & Remediation
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