Technical System Support Specialist
3 days ago
TheRecAI is a cutting-edge technology company that specializes in providing innovative solutions for the modern world. We are passionate about delivering top-notch products and services that meet the evolving needs of our clients.
We are seeking an experienced Technical System Support Specialist to join our team. As a key member of our production support team, you will play a vital role in ensuring the seamless operation of our critical systems. If you have a strong background in troubleshooting and resolving complex technical issues, collaborating across teams, and implementing long-term solutions, we encourage you to apply.
Key Responsibilities:
- Provide efficient support for production systems by identifying and resolving complex code and data issues.
- Collaborate with developers, QA teams, and product managers to diagnose and troubleshoot technical problems.
- Analyze and resolve issues using expertise in Python (Django/FastAPI) and JavaScript (ReactJS/NextJS).
- Develop and maintain detailed documentation, including debugging steps, solutions, and best practices.
- Monitor system logs, performance metrics, and database operations to proactively identify and mitigate potential issues.
Mandatory Skills:
- Advanced proficiency in Python (Django/FastAPI) and JavaScript (ReactJS/NextJS), with strong debugging skills.
- In-depth knowledge of PostgreSQL and/or MongoDB, including database optimization and troubleshooting.
- Hands-on experience with AWS services for hosting, monitoring, and scaling production systems.
- Expertise in analyzing third-party API integrations and troubleshooting server/database logs.
- Focus on optimizing data integrity and achieving millisecond-level latency in production environments.
Bonus Skills:
- Experience in fast-paced startup environments or high-pressure production support roles.
- Exposure to fintech or SaaS domains.
- Familiarity with containerization tools (Docker/Kubernetes) and CI/CD pipelines for efficient deployments.
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