Advertising Operations Manager
4 weeks ago
At ADCI - Karnataka, we're seeking an exceptional Advertising Operations Manager to join our team. As a key member of our organization, you will be responsible for leading and supervising operations teams to execute existing advertising partner activities and develop scalable operations for new business services. Your primary goal will be to create best practices through SOP creation and playbook enhancements to improve the advertising partner experience and accelerate adoption of advertising products/solutions.
Key Responsibilities
1. Lead and supervise operations teams to execute existing advertising partner activities and develop scalable operations for new business services.
2. Create best practices through SOP creation and playbook enhancements to improve advertising partner experience and accelerate adoption of advertising products/solutions.
3. Proactively identify, deep dive, and resolve issues that may impair the team's ability to meet performance and growth goals.
4. Collaborate with Program, Product, Risk, Legal teams to triage issues, track progress on program improvements, and create internal and external communications collateral.
5. Run and contribute to cadenced reporting and narrative (WBR, QBR) including identifying callouts, metric bridges, action items and are able to present them effectively to Director.
6. Make prioritization and trade-off decisions balancing external customer experience, business priorities, and resource constraints.
Requirements
- Bachelor's degree in marketing, science, operations.
- 5+ years of managing teams.
- Experience influencing internal and external stakeholders.
- Experience with sales CRM tools such as Salesforce or similar software.
- Experience analyzing data and best practices to assess performance drivers.
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