Senior Dispute Resolution Specialist

1 day ago

Thiruvananthapuram, Kerala, India beBeeFraud Full time ₹ 20,00,000 - ₹ 35,00,000
Fraud Analyst Job Description

Our organization is seeking experienced fraud analysts to help manage and resolve customer disputes and fraud cases, with a particular focus on Mastercard chargeback processes.

This role requires strong knowledge of card network rules, excellent analytical skills, and the ability to manage high-volume case workloads efficiently and accurately.

  • Review, investigate, and resolve fraud and dispute cases in line with Mastercard chargeback rules and internal policies.
  • Analyze transaction data and supporting documentation to determine case validity and liability.
  • Prepare and submit dispute case files, representments, and supporting evidence to Mastercard within required timeframes.
  • Communicate with internal teams, issuing banks, acquirers, and merchants to ensure timely resolution of disputes.
  • Identify patterns and emerging fraud trends, escalating insights to fraud prevention teams.
  • Maintain accurate records and reporting of dispute activities for compliance and audit purposes.

Qualifications & Skills:

  • 2–5 years of experience in fraud, disputes, or chargebacks (Mastercard experience required).
  • In-depth knowledge of Mastercard chargeback rules and dispute life cycle.
  • Strong analytical, problem-solving, and decision-making skills.
  • Ability to manage multiple cases simultaneously with strong attention to detail.
  • Excellent written and verbal communication skills.

  • Senior Dispute Resolution Specialist

    7 days ago

    Thiruvananthapuram, Kerala, India beBeeDisputeResolution Full time ₹ 9,00,000 - ₹ 15,00,000

    Job Opportunity:\We are seeking an experienced Senior Legal Associate to join our organization.\Responsibilities:\\Administer disputes on the dispute resolution platform, providing administrative and technical assistance to parties in the dispute resolution process.\Manage dispute communication and assist in case management.\Provide task support to and...

  • Expert Dispute Resolution Professional

    3 days ago

    Thiruvananthapuram, Kerala, India beBeeQuantum Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Delays and Quantum SpecialistMasin is a global consultancy specializing in expert witness services for complex engineering and construction disputes. With over 200 experts across nine countries, we have provided expert testimony in arbitrations at leading forums like ICC, LCIA, and SIAC, influencing disputes worth billions.Recognized as a top-tier firm in...

  • Workplace Conflict Resolution Specialist

    1 week ago

    Thiruvananthapuram, Kerala, India beBeeConflictResolution Full time ₹ 30,00,000 - ₹ 40,00,000

    Job Title: Workplace Conflict Resolution SpecialistWe are seeking a highly skilled and experienced professional to join our team as a Workplace Conflict Resolution Specialist. This key role plays a critical part in maintaining industrial harmony and ensuring compliance with labor laws.This individual will be responsible for managing labor relations,...

  • Senior Chargeback Resolution Specialist

    1 day ago

    Thiruvananthapuram, Kerala, India beBeeDispute Full time ₹ 8,00,000 - ₹ 15,00,000

    Job OverviewWe are seeking a highly skilled professional to join our team as a Senior Associate, specializing in chargeback management and dispute resolution. The successful candidate will be responsible for analyzing dispute data, identifying trends and root causes of disputes, and recommending corrective actions to minimize financial losses for the bank,...

  • Dispute Resolution Specialist

    1 week ago

    Thiruvananthapuram, Kerala, India beBeeConflict Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Grievance ExecutiveA fair and transparent work environment is at the heart of every great organization.We are seeking a proactive and empathetic Grievance Executive to handle employee and stakeholder concerns with professionalism, discretion, and care.Key Responsibilities:Receive, log, and manage all formal grievances and complaints in a timely...

  • Senior Problem Resolution Specialist

    7 days ago

    Thiruvananthapuram, Kerala, India beBeeProblemResolution Full time ₹ 1,00,00,000 - ₹ 2,00,00,000

    Job Title:Senior Problem Resolution SpecialistJob Description:We are seeking a skilled Senior Problem Resolution Specialist to drive the investigation and resolution of production issues in our SaaS product.This key role will involve collaborating with cross-functional teams, utilizing strong analytical skills, and leveraging expertise in cloud...

  • Claim Resolution Specialist

    2 weeks ago

    Thiruvananthapuram, Kerala, India beBeeDenial Full time ₹ 60,00,000 - ₹ 80,00,000

    Claims Resolution SpecialistAs a Claims Resolution Specialist, you play a pivotal role in ensuring timely and accurate reimbursement from insurance companies and patients. Your responsibilities include navigating complex billing and coding rules to resolve outstanding medical claims.Key Responsibilities:Initiate calls to insurance companies to inquire about...

  • Customer Resolution Professional

    13 hours ago

    Thiruvananthapuram, Kerala, India beBeeAnalytical Full time ₹ 6,00,000 - ₹ 10,00,000

    Escalation Specialist RoleThe ideal candidate will be responsible for effectively managing and resolving escalated customer issues related to refunds, disputes, and other concerns.Key Responsibilities:Investigate and analyze the root causes of escalations to prevent recurrence.Process and oversee refund requests in adherence to established company...

  • Dispute Redressal Specialist

    7 days ago

    Thiruvananthapuram, Kerala, India beBeeGrievance Full time ₹ 72,00,000 - ₹ 1,20,00,000

    Grievance Resolution Professional We are seeking a skilled Grievance Resolution Professional to join our team. As a key member of our organization, you will be responsible for owning end-to-end grievance redressal across all channels. Key Responsibilities:

  • Support Incident Resolution Expert

    4 days ago

    Thiruvananthapuram, Kerala, India beBeeService Full time ₹ 9,00,000 - ₹ 18,00,000

    Incident Resolution SpecialistThis role entails managing and resolving incidents efficiently to minimize disruption to business operations.Deliver expert support for incident resolution ensuring timely and effective resolution of user issues.Utilize Service Now platform to track, manage, and report incidents and service requests.