Customer Resolution Professional

18 hours ago


Thiruvananthapuram, Kerala, India beBeeAnalytical Full time ₹ 6,00,000 - ₹ 10,00,000
Escalation Specialist Role

The ideal candidate will be responsible for effectively managing and resolving escalated customer issues related to refunds, disputes, and other concerns.

Key Responsibilities:

  • Investigate and analyze the root causes of escalations to prevent recurrence.
  • Process and oversee refund requests in adherence to established company policies.
  • Collaborate with relevant departments to streamline refund processes and minimize errors.

Requirements:

  • Excellent written and verbal communication skills.
  • Strong problem-solving abilities and analytical mindset.
  • Empathy and patience in dealing with customer concerns.
  • Ability to collaborate effectively with cross-functional teams.
  • Proficiency in using CRM software and customer support tools.

Competencies:

  • Customer Focus: Demonstrated commitment to understanding and meeting customer needs.
  • Adaptability: Ability to adjust to changing priorities and work in a fast-paced environment.
  • Conflict Resolution: Proven ability to manage and resolve conflicts, turning challenges into opportunities for customer satisfaction.
  • Attention to Detail: Meticulous in maintaining accurate records and ensuring precision in refund processes.

Benefits:

This role offers a unique opportunity to make a positive impact on customer satisfaction and experience. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.



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