Executive Team Manager

4 hours ago

Anantapur, Andhra Pradesh, India beBeeTeamlead Full time ₹ 35,00,000 - ₹ 70,00,000
Job Title: Team Lead - Call Centre

The successful candidate will lead a team of executives handling Background Verification processes, including employment and address verifications.

Key Responsibilities:

  • Lead and motivate a team of BGV call centre executives to achieve exceptional results.
  • Maintain high standards of quality, accuracy, and compliance by monitoring live and recorded calls.
  • Closely oversee the timely completion of verification cases within defined Turnaround Times.
  • Provide ongoing coaching, feedback, and performance evaluations to drive individual and team growth.
  • Effectively handle escalations and coordinate with internal departments for seamless collaboration.
  • Ensure strict adherence to data privacy, confidentiality, and security protocols at all times.

Requirements:

  • Graduated in any discipline.
  • 3-5 years of experience in a call centre environment, preferably in Background Verification or the BPO industry.
  • Strong verbal and written communication skills are essential.
  • Proficiency in MS Excel and call monitoring tools is required.
  • High attention to detail and ability to manage multiple priorities in a fast-paced environment.

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