Account Performance Manager

17 hours ago


Tiruchi, Tamil Nadu, India beBeeDelivery Full time ₹ 1,50,00,000 - ₹ 3,00,00,000
Job Title

Drive business success as an Account Delivery Head, overseeing overall performance and governance.

Manage day-to-day operations in accordance with requirements and SLAs. Promptly identify and resolve service delivery issues.

Establish infrastructure necessary for services, including technology, financial, human resources, security, facilities, and communication resources.

Lead high-performing teams through transition periods, developing problem-solving and analytical capabilities.

Deliver projects involving quantitative analysis, industry research, and strategy development.

Identify actionable insights and suggest recommendations to influence team strategy.

Develop and maintain excellent stakeholder and relationship management skills.

Critical Skills Required
  • 18 years of experience in contact center operations.
  • Strong B2C/B2B sales experience.
  • Digital marketing ads sales experience.
  • Dynamic leadership with experience managing large and diverse teams.
  • Strategic thinking with strong analytical and problem-solving skills.
  • Excellent English language skills, both written and verbal.
  • Adaptability and enthusiasm for fast-paced environments.
  • University Graduate or above.
  • 8 years of people management experience, including managing leaders.

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