Asset Lifecycle Manager

17 hours ago

Erode, Tamil Nadu, India beBeeConfiguration Full time ₹ 80,00,000 - ₹ 1,20,00,000
Hardware Asset Management Professional

This role involves driving end-to-end delivery of HAM and CMDB engagements to ensure alignment with SLAs, KPIs, and service improvement initiatives. The right candidate will have experience in managing asset lifecycle and configuration management practices across global operations.

Key Responsibilities:

  • Managing end-to-end delivery of HAM and CMDB engagements to ensure alignment with SLAs, KPIs, and service improvement initiatives.
  • Configuring robust Identification and Reconciliation rules to ensure reliable CMDB data integrity.
  • Monitoring CMDB health and proactively resolving data conflicts between authoritative sources.
  • Defining and maintaining standard Configuration Items (CIs), CI relationships, and classification schemas in line with business needs.
  • Developing and maintaining process documentation, policies, and compliance frameworks for HAM and CMDB.
  • Creating and enhancing application maps using ServiceNow Service Mapping.
  • Configuring MID Servers for integrations and data synchronization.
  • Customizing ServiceNow environments including scripting, automation, and module configuration.
  • Designing and managing reports and dashboards to support decision-making and transparency.
  • Identifying and implementing opportunities for continuous service improvement.
  • Defining, improving, and managing periodic audit and verification processes for asset data.

Requirements:

  • At least 3 years of experience in the field.
  • Strong expertise in ServiceNow HAM and CMDB modules.
  • Proven ability to drive operational excellence in IT asset and configuration management.
  • Deep understanding of CMDB architecture, CI types, and dependency mapping.
  • Experience handling large-scale data integration and reconciliation tasks.
  • Excellent documentation and process design skills.
  • Strong communication and stakeholder management abilities across global teams.

Preferred Qualifications:

  • Experience with Service Mapping and MID Server configuration.
  • Ability to write custom scripts within ServiceNow for automation and customization.
  • Background in ITIL practices and IT Service Management frameworks.
  • Certification - ServiceNow CIS, Certified Asset Management Professional

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