Global Travel Experience Coordinator

2 weeks ago

Delhi, Delhi, India beBeeCustomer Full time ₹ 50,00,000 - ₹ 55,00,000
Job Overview

At Atlys, we're building technology to increase global movement liquidity. We're looking for talented individuals who are interested in building the future of travel alongside us.


Job Role and Responsibilities

We're seeking a Guest Delight Associate to provide outstanding support through phone, chat, and email. You'll help simplify the visa application journey by resolving queries, ensuring a seamless and satisfying customer experience.

  • Delivering timely and professional support across multiple channels (calls, chat, email).
  • Resolving visa-related concerns and inquiries with empathy and accuracy.
  • Gaining and applying in-depth knowledge of Atlys' visa products and services.
  • Collaborating with internal teams to address and close customer issues quickly.
  • Documenting every interaction in our CRM system to maintain clear and accurate records.
  • Following up with customers to ensure their concerns are fully resolved.
  • Identifying gaps or inefficiencies in current processes and suggesting improvements.
  • Staying current on visa regulations, travel policies, and Atlys product updates.
  • Using customer support tools effectively to optimize service quality and response time.

Ideal Candidate

To succeed in this role, you'll need:

  • At least 6 months in a customer calling or chat role.
  • Fluent English communication skills, with strong verbal and written communication.
  • A proactive and calm approach to resolving customer issues.
  • High ownership, patience, and professionalism in every interaction.
  • Comfort using CRMs and support tools for efficiency.
  • Willingness to work rotational shifts and week-offs (9-hour shifts with a 1-hour break).
  • Excellent documentation and organisational skills.
  • Confidence and clarity when guiding customers through their visa process.

Additional Information

You can also share your resume if you feel it's relevant.

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