Senior Systems Engineering Specialist

2 weeks ago

Jodhpur, Rajasthan, India beBeeSystems Full time ₹ 15,00,000 - ₹ 20,00,000
Job Title: Senior Systems Engineering Specialist

The ideal candidate will possess a strong background in IT support, with experience in managing complex systems and providing top-notch assistance to employees.

  • Provide technical support for hardware, software, and peripherals across various environments.
  • Deliver multi-channel support for local and remote users, including in-person, phone, email, chat, and WebEx services.

Key responsibilities include:

  • Efficiently managing tickets and escalating when necessary.
  • Imaging, configuring, and deploying laptops and desktops for new hires and tech refreshes.
  • Utilizing FreshService for IT asset lifecycle management, including STPI-bonded asset tracking and inventory audits.

Required qualifications include:

  • 4+ years of experience in an IT Helpdesk or Technical Support role.
  • Associate degree (or higher) in Computer Science, Information Technology, or equivalent professional experience.
  • Strong experience supporting Windows 11, MacOS (Sequoia), and common business productivity software (Office 365, Adobe, etc.).

Preferred qualifications include:

  • Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation.
  • Prior experience in STPI-bonded asset environments or working within SEZ/EOU frameworks.

Location: On-site in Nagawara, Bangalore.
We are committed to giving you opportunities to continue to learn and grow. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career.

We are committed to equal employment opportunity and affirmative action.

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