Customer Support Team Lead

3 days ago


Kolkata, West Bengal, India CLIRNET Full time
Job Description

Overview: CLIRNET is seeking a highly skilled and dedicated Customer Support Executive to join our team.

Key Responsibilities:

  • Engage with doctors through webchat process, promoting Organisation campaigns
  • Handle doctor queries, obtain participation for technical sessions via web chat
  • Maintain accurate records and information
  • Identify and escalate priority issues to the Team Leader and Operations Team
  • Actively participate in team meetings

Performance Indicators:

  • Respond to all queries in a polite and professional manner
  • Investigate and troubleshoot doctor queries, providing suitable solutions
  • Educate doctors on services and processes
  • Escalate any issues to the Team Leader
  • Achieve agreed KPIs and Objectives
  • Attend coaching sessions with Supervisor
  • Adhere to shift schedules
  • Comply with internal policies, procedures, and processes
  • Collaborate effectively with the team

Qualifications:

  • Bachelor's degree from any field
  • Good typing skills
  • Fluent written and spoken English
  • Excellent communication skills
  • Positive attitude
  • Ability to work well under pressure and minimal supervision
  • Fast learner with set targets
  • Team player

Estimated Salary: $45,000 - $60,000 per annum, based on experience and location. This competitive salary reflects the importance of this role in supporting our medical liaison efforts.

Company Overview: CLIRNET is a leading organisation dedicated to improving healthcare outcomes. Our commitment to excellence drives us to seek talented individuals who share our passion for delivering high-quality service.



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