Process Improvement Specialist

1 week ago

Vadodara, Gujarat, India beBeeBusiness Full time ₹ 1,20,00,000
Job Description:

The Process Excellence Lead is responsible for optimizing end-to-end business operations, ensuring high-quality service delivery, and driving business growth through process efficiency and stakeholder collaboration.

This role involves overseeing client management, people & performance management, and cross-functional team leadership to achieve operational excellence.

Key Responsibilities:

  • Design and implement operational excellence frameworks to drive business transformation
  • Develop and manage detailed KPI tables across all businesses in the e-commerce domain
  • Identify and lead improvement initiatives in internal business/operational processes
  • Implement innovation and automation to eliminate waste and improve efficiency
  • Engage employees in various operational excellence initiatives
  • Ensure service delivery standards are met, including people management, performance tracking, and adherence to policies/standards

Project and Team Management:

  • Oversee multiple projects across different lines of business, ensuring timely delivery and quality standards
  • Lead a diverse team of 20+ members, including business analysts, process excellence leads, and content developers

Operational and Process Excellence:

  • Identify process gaps and implement efficient solutions to improve workflows and service delivery
  • Work closely with process excellence analysts to standardize operations and drive continuous improvement

Required Skills and Attributes:

  • At least 2+ years of experience as an Assistant Manager or Manager
  • Strong analytical and problem-solving skills
  • Demonstrated project/program management skills
  • Extensive understanding of mistake-proofing and automation tools
  • Lean Six Sigma GB certified (or BB trained) is an added advantage
  • Experience in the e-commerce/internet industry is an added advantage
  • People management skills
  • Great communication skills, self-motivated, independent worker, excellent interpersonal skills
  • Strong stakeholder and client management skills
  • Ability to lead and manage a diverse team across multiple functions
  • Excellent analytical, problem-solving, and decision-making abilities

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