
Process Development Specialist
1 week ago
Job Summary:
The ideal candidate will be responsible for developing and implementing process improvements that enhance efficiency, productivity, and quality. The role involves managing training programs, providing coaching and feedback to agents, and maintaining databases.
Key Responsibilities:
- Develop and implement process improvements to enhance efficiency and productivity
- Manage training programs and ensure agents receive adequate support
- Provide coaching and feedback to agents on process, quality, and best practices
- Maintain databases and track performance metrics
Required Skills and Qualifications:
• Excellent communication skills (verbal and written)
• Flexibility to work in shift, preferably afternoon shift
• Knowledge of UK Mortgages
• Experience working with Microsoft applications such as Forms, Excel, Word
• Attention to detail to ensure accuracy
Benefits:
• Opportunity to develop and implement process improvements
• Chance to work in a dynamic and fast-paced environment
Others:
• Must be a graduate in any stream
• Minimum 3+ years of experience in UK Mortgages, preferably E2E
• Should be a citizen of India or allowed to work in India
• Should be above 18 years of age
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