Academic Support Specialist

4 days ago

Udaipur, Rajasthan, India beBeeEducator Full time ₹ 9,00,000 - ₹ 12,00,000
Student Success Associate

This role plays a vital part in ensuring students have a smooth academic journey.

Main Responsibilities:
  • The primary point of contact for newly enrolled students, guiding them through campus resources, policies, and academic expectations.
  • Maintenance and update of student records in our Student Information System (SIS), including enrolment status, grades, and personal information.
  • Handling semester-wise student fee collection and issuing receipts according to institutional guidelines.
  • Providing assistance to students via email, phone, and chat in line with defined Service Level Agreements (SLAs).
  • Communicating important information such as future semester payment deadlines, policy updates, and key events through various channels.
  • Educating students on financial aid options, scholarships, grants, and associated application processes and deadlines.
  • Aiding students with non-technical issues during course registration and resolving enrolment-related errors.
  • Sharing updates about alumni events, guest lectures, webinars, and networking opportunities to foster engagement and learning.
  • Generating customized reports and compiling data for internal use or regulatory compliance.

Ideal Candidate Profile:

  • 1–3 years of experience in student support, operations, or a customer-facing role.
  • Familiarity with online education platforms, CRM systems, data analytics tools, and helpdesk software.
  • Strong written and verbal communication skills with a student-first mindset.
  • Proficient in Microsoft Office and comfortable working with data.
  • Ability to collaborate with cross-functional teams in a fast-paced, evolving environment.
  • Strong organizational and multitasking abilities to manage priorities and deadlines effectively.
  • Analytical thinker with a problem-solving attitude and data-driven decision-making approach.
  • Understanding of the student lifecycle and ability to support learners at each stage of their academic journey.
  • Passionate about education and committed to student success.
  • Tech-savvy and updated on tools and trends in educational operations.

About Our Institution:

We're revolutionizing higher education as the world's first AI-only, US-based online institution. We're committed to making cutting-edge AI education accessible to students globally through innovative online learning experiences.

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