Experience Management Expert

5 days ago

Mumbai, Maharashtra, India Zill Consulting Full time
About Zill Consulting

We help the world's leading companies connect with and learn from their customers.

Our team designs, deploys, and optimizes best-in-class Experience Management (XM) solutions across four continents: Europe, Asia, Africa, and North America. We've delivered over 500 XM programs in the last 24 months for many global organizations.

A Day in the Life:

  • Become an expert on the Qualtrics Experience Management (XM) Platform and related solutions.
  • Serve as main point of contact for clients during implementation and manage the project to completion.
  • Design and document functional and technical requirements, and help scope projects by understanding timelines and work.
  • Solve complex technical implementations both independently and in a team environment.
  • Clearly communicate solutions back to clients through regular updates.
  • Train and teach clients on specific and new aspects of the Qualtrics Experience Management (XM) Platform and related solutions.
  • Continually adapt and develop in-depth product knowledge and learn new technologies.
  • Be a key stakeholder in building ZILL's relationship with the client.
  • Managing implementation activities, including time commitment, budget, and risk management.
  • Providing support to the project team ensuring all project documentation is current and up-to-date.
  • Responding to client issues and ensuring resolution of issues.
Requirements
  • 5+ years of experience as an Implementation consultant.
  • Minimum of 3 years of experience in technical consulting, customer success, or in a similar client-facing role in the technology sector.
  • Familiarity with SaaS platforms and cloud-based solutions, with the ability to grasp complex software and learn new technologies quickly.
  • Strong foundational knowledge in data analytics and interpretation.
  • Certification or deep experience with the Qualtrics Experience Management (XM) Platform is highly desirable.
  • Demonstrated experience in managing and delivering complex technical implementations from inception to completion.
  • Experience in establishing and maintaining strong working relationships with clients at all levels of an organization.
  • Prior experience working with international clients.
  • Knowledge of Survey Programming tools like Decipher and Confirmit shall be an advantage.

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