Critical IT Infrastructure Specialist

7 days ago

Mysore, Karnataka, India beBeeOperational Full time ₹ 20,00,000 - ₹ 30,00,000
Job Title:

Network Operations Center Support Specialist

Overview:

We are seeking a skilled Network Operations Center Support Specialist to join our team. The successful candidate will play a critical role in ensuring the availability and performance of our software applications.

Responsibilities:
  • Develop and monitor various monitoring dashboards to detect problems related to application, infrastructure, and security incidents.
  • Provide primary operational support for multiple distributed software applications.
  • Employ deep troubleshooting skills to improve availability, performance, and security to ensure services are designed with 24/7 availability and operational readiness and rigor.
  • Perform in-depth postmortem on production incidents to assess effective business impact and for Engineering to learn from these.
  • Create dashboards and alerts for Monitoring the platform, define key metrics and service level indicators and ensure relevant metric data is collected to create actionable alerts for the responsible Teams.
  • Willing to participate in the 24/7 on-call rotation.
  • Automate toil by building software and automation for seamless application deployment and third-party tool integration.
  • Analyze major incidents and work towards a permanent fix in collaboration with other teams.
  • Establish and publish regular KPIs/metrics useful for measuring performance, SLA, stability, and customer satisfaction.
  • Ability to perform integrations between components and monitoring tools.
  • Lead Hypercare events internally from the NOC Team.
  • Responsible for Incident logging, accurately tracks and documents all incidents.
  • Provide recommendations and feedback in the process review sessions.

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