Client Success Specialist

3 days ago

Thāne, Maharashtra, India beBeeRetention Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Client Success Specialist

Job Description:

Our organization is seeking a skilled customer retention specialist to manage client interactions, drive subscription purchases, and resolve outstanding overages.

This role involves contacting clients whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.

Responsibilities include:

  • Contacting clients to resolve outstanding overages or encourage subscription purchases post-trial expiration
  • Processing orders promptly after the client reaches out and sends purchase confirmation
  • Coordinating account suspensions for non-response as needed, ensuring proper documentation
  • Maintaining detailed records of follow-ups and interactions
Required Skills and Qualifications:
  • Strong analytical skills to track performance metrics and improve processes are necessary
  • Organized and detail-oriented individual who can meet deadlines is required
  • Problem Solving ability is essential
  • Experience in customer service is a must
  • Proficiency with CRM systems like Salesforce is necessary
Benefits:

Our organization fosters a progressive culture, creativity, and a flexible work environment. We use cutting-edge technologies to keep ourselves ahead of the curve. Diversity in all aspects is respected.

Others:

As a global leader in 3D design, engineering, and entertainment software, we offer a dynamic work environment that encourages innovation and collaboration.

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