
Service Delivery Specialist
5 days ago
Customer Service Representative
Job Overview:We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing staff, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:- Greet customers promptly and professionally, listening attentively to their concerns and responding with empathy and understanding.
- Conduct vehicle inspections and provide detailed estimates for recommended services, clearly communicating repair options and costs to customers.
- Schedule service appointments and manage workflow to meet customer needs and dealership goals, ensuring efficient use of resources and minimizing downtime.
- Coordinate with technicians to ensure accurate diagnoses and timely repairs, maintaining open communication with customers throughout the process.
- Provide updates on repair status and notify customers of any changes or additional work required, keeping them informed and engaged throughout the repair process.
- Handle customer complaints and resolve issues promptly and professionally, utilizing active listening skills and creative problem-solving techniques to find mutually beneficial solutions.
- Maintain accurate records of customer interactions, repair orders, and sales data, ensuring compliance with industry standards and company policies.
To succeed in this role, you must possess excellent communication skills, be able to multitask efficiently, and stay up-to-date with product knowledge and technical bulletins.
Requirements:- Strong customer service skills, with a focus on building rapport and trust with clients.
- Effective communication skills, both written and verbal, with the ability to articulate complex information in a clear and concise manner.
- Ability to work independently and as part of a team, with a strong sense of accountability and responsibility.
- Excellent time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Product knowledge and technical acumen, with a willingness to learn and stay up-to-date with industry developments.
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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